I'll preface the scathing review on service I'm about to give by first saying the room was fine, actually pretty great for the $50 booking.com price. But by the time we finally got there, we were so irritable and annoyed at the world that it didn't even matter....
So, we booked the room on booking.com, which is usually a breeze with no snags. When we walked in to the lobby, a man was waxing the floor right in front of the check-in counter. The only place we could walk was one far corner of the counter, where we stood, assuming we'd be taken care of. Well, the woman behind the counter awkwardly stayed on a computer on the far other end of the counter, talking to us over the man waxing the floor. It seemed extremely rude and just...weird. When our booking.com reservation strangely needed more time to process, we ended up standing around the counter waiting for at least a half an hour, while we were semi-splattered with floor wax, and to make it all more unpleasant, the lobby was infested with mosquitos which I didn't even discover until I had several annoying bites on my ankles. Ugh. Just NOT a pleasant experience. The general attitude from everyone who worked there was just complete indifference.
- Official Description (provided by the hotel):
- Horseshoe Tunica has been the market leader in gaming and entertainment since opening on February 13, 1995. The casino known nation-wide as the place where real gamblers come to gamble has recently been remodeled to include state-of-the-art technology and luxurious furnishings and contains over 1,380 slot and video poker games, the widest variety of table games in the region. The 25-table World Series of Poker themed poker room featuring a WSOP lounge is a poker player's paradise. Horseshoe Tunica guests enjoy a 14-floor hotel tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers offer contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica consistently books headline entertainment to perform at the 1500 seat intimate and stellar Bluesville concert hall. ... more less
- Reservation Options:
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- Also Known As:
- Horseshoe Hotel Tunica Resorts
- Horseshoe Casino And Hotel
- Horseshoe Casino Tunica Resorts
- Horseshoe Tunica Resorts