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“great experience”

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Home2 Suites By Hilton Memphis - Southaven
Ranked #1 of 17 Hotels in Southaven
Certificate of Excellence
1 review
“great experience”
Reviewed April 3, 2014

came down for Memphis fashion fashion week had the best stay ever at home 2 suites staff were very friendly rooms were very clean will always look for a home 2 suite when traveling breakfast wasn't bad either

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank 648sharonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,211 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Buffalo, United States
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2014

This hotel is located very close to malls and restaurants. It is basically in a shopping plaza. The hotel staff is excellent, very friendly. We liked the indoor pool. The temperature is just excellent. Usually they are too cold for me, this one was a pleasure. The only thing I did not like was the sliding bathroom door. Just don't stay with somebody that you don't trust or don't like in the same room ;).

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Niklaus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2014

List too long to even fill out...overall not a happy camper
One star maybe.
Staff lies about room types
Bathroom door doesn't shut for privacy
Rooms too narrow
Breakfast mediocre
Noisy walls
Door gap allows light in room

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenjac65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Home2 Suites By Hilton Memphis - Southaven, responded to this review, April 3, 2014
Kenjac65,

Thank you for taking the time to give us your feedback. I am horrified to hear about your experience here with us, and apologize for the issues that you encountered. I would very much appreciate it if I could speak further with you regarding your stay, so that we can ensure that no one else experience's these issues moving forward. If you do have the time to speak with me you can reach me at 662.349.8804 or rmckinnon@vistahost.net

You have my most sincere apologies and I hope to speak with you soon.

Robert McKinnon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2014

Loved this hotel. Fresh new rooms,comfy beds, lovely breakfast, the best waffles we had! Really good service. Will stay here again.the rooms had kitchen facilities which was nice. Only negative was there was no hot tub. Would have made the stay complete.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank doog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah, United States
1 review
Reviewed March 28, 2014

Great experience and I would stay there again. Shuttle team was amazing and the bed and sheets are awesome. I would love to come back with my wife so I can show her Beale street. Thank you to the staff.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2014

When we booked ours rooms we were told that there was wired high speed internet in the rooms. Well, there is NOT. After several trips and complaints to the front desk, they finally tell me to call a toll free number and speak with the internet provider, upon speaking with the provider I find out this hotel does not have wired access in the rooms, only in the lobby where the public computers are. So much for honesty, security and privacy. If we were only staying a few days it would not be a big deal but, we are here for several weeks and in the time I need a secured internet connection.
Also, there are only 2 washers and 2 dryers for a hotel that has 118 rooms and stays completely booked, imagine trying to do your laundry.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marvie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, Manager at Home2 Suites By Hilton Memphis - Southaven, responded to this review, March 29, 2014
Dear Marvie C,

I want to thank you for taking the time to respond to your recent stay with us at the Home2 Suites Southaven! I am terribly sorry for the confusion that we offer wired internet service. You are correct, we do not offer wired internet aside from at the business services center in the lobby, but do offer high speed wireless internet throughout the entire hotel and all guest rooms. I am also sorry to hear of the inconvenience you experienced while trying to complete laundry at our facility. I know the two washers and two dryers are busy at times and we do offer then for $0.50 per load. We will look into additional solutions for this.

Again, thank you for your response and should there be anything I can assist you with please so not hesitate to contact me directly via email or contact the property by phone.

Barnabas Chamberlain
General Manager of the Home2 Suites by Hilton Southaven
bchamberlain@vistahost.net
662.349.8804
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
American Fork, Utah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2014

I found the staff at this location to be very accommodating and cordial. The property is quite modern with all suites. Beautiful decor. and amazing complimentary breakfast. I was there for a training and there was always someone available to follow up on my requests. I would recommend this property and Chris, Courtney, and Barnabus, they are simply amazing. Oh, and I truly enjoyed the lady that sang during breakfast. Very sweet.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Felicita Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher G, General Manager at Home2 Suites By Hilton Memphis - Southaven, responded to this review, March 27, 2014
Hi HighStandard1!
Thank you for your compliments on our staff members, Courtney, Barnabas, and Christopher. The young lady during breakfast is Dorothy, she is amazing! We are so happy that you enjoyed your stay with us here at Home 2 Southaven and took the time to tell us about it!
Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites By Hilton Memphis - Southaven

Property: Home2 Suites By Hilton Memphis - Southaven
Address: 6750 Southcrest Pkwy, Southaven, MS 38671-4776
Phone Number:
Location: United States > Mississippi > Southaven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 17 Hotels in Southaven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites By Hilton Memphis - Southaven 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Home2 Suites by Hilton Memphis - Southaven, MS, is located just 20 minutes outside of downtown Memphis & gives easy access to many retail, dining and entertainment options. As a home away from home we provide flexible studio or one-bedroom suites, complimentary breakfast & WiFi, and pets are welcome. Stay connected in the 24-hour business center & stay in shape with our fitness center & indoor pool. ... more   less 
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