This was a New Year's celebration with a group of friends and the restaurant was busier than previous visits. Given that, the service was good as I have always experienced. The meal overall was very good although three of us in the group felt our steak was either over- or under-cooked slightly, depending on the order. For example, I ordered my filet "medium" and it came what I would consider "medium well". The lesson here is to discuss with the wait staff the definition of those terms! Our sides and even the bread (and butter) were good enough to talk about. Shapley's is expensive (about $100 for my wife and I) but I will certainly go back for special occasions.