I stayed at this hotel for one night and had to check out unexpectedly. I left my tablet and a couple of chargers behind and when I came back for them they were gone. I spoke the manager on duty and I was treated like a liar or a "crazy woman" who has just misplaced her belongings because it was not seen by any of their employees...
After a few days of requesting to to be contacted by the GM I finally had to call back myself. After several attempts I got connected with the GM whom, not to my surprise treated me just like his employees. I had to insist that my tablet was there and accuse one of his employees before he finally said that he would investigate. Long story short, they mailed me back my tablet after the employee returned it, but I have not even received as much as an apology from the GM or anyone else on staff for that matter. Very poor customer service to say in the least!
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- Also Known As:
- Hyatt Place Jackson/Ridgeland Hotel Ridgeland
- Hyatt Place Ridgeland