Recently stayed for one night on a road trip to Memphis. This is a relatively new hotel. The rooms were clean and we liked that they had hardwood in the family area of the guest rooms. There was carpet in the guest bedroom. They sheets were new and crisp. The breakfast buffet was nice and they offer fresh made eggs in the morning.
The one down side is the customer service at the front desk. We stayed over on a Saturday night and had a couple of requests that went unanswered. The ESPN was not working in our room and we called the front desk for assistance. Kendrick was working the front desk and he said he would send someone to look into it. No one ever came and they never called to let us know what was happening. We wound up leaving the hotel to watch the game in a restaurant. We also called to ask if they had a floor fan for use in our room. He said he would check and send one up if they could find one. No one ever came and he never called us back to say the hotel did not have one we could use. Really not a problem but a bit better customer service could improve this hotel to great.
- Official Description (provided by the hotel):
- The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more less
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- Also Known As:
- Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
- Embassy Suites Ridgeland