This is a beautiful hotel with very nice front line service. My wife and I checked in on a Friday afternoon to attend a convention at the hotel. The first impression was great as was our first impression upon entering our suite. Housekeeping was the issue. Dust everywhere - covering the silk plant beside the TV, a thick layer of dust on the shelf under the bathroom vanity, dust in the corners of the cabinet underneath the living room TV. The in room coffee service was much appreciated except that the housekeeper didn't leave any coffee; plenty of sugar, creamers, etc but NO coffee. The back of the bathroom door was covered in splatter marks from mopping the floor. And, to top it all off, we had our do not disturb sign on our door on Saturday morning, and what happens? Yep, the housekeeper knocks on our door. When I answered, her response was "I didn't see the sign". I looked and it was in the lock. How could she miss it? A great room just got deplorable. A nice job was done by the staff for the convention. This could have been an absolutely wonderful stay had housekeeping taken a little pride in their work. I manage a hotel in Memphis, and customer service and a clean hotel are the two necessities that I demand of my team and I expect this of any General Manager who takes pride in his/her property.
- Official Description (provided by the hotel):
- The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more less
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- Also Known As:
- Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
- Embassy Suites Ridgeland