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“The best hotel in Jackson Area!”

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Embassy Suites by Hilton Jackson - North/Ridgeland
Ranked #1 of 16 Hotels in Ridgeland
Certificate of Excellence
Reviewed December 11, 2012

I visit Jackson every year to visit family and shop. Finally I have found the Embassy Suites Jackson! It is by far the nicest hotel in Jackson! We loved our 2 room suite! Can't wait to stay here again!

  • Stayed: November 2012, traveled as a couple
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1  Thank artyis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded December 13, 2012

 We are pleased to hear you enjoyed the two room suite during your stay with us here at the Embassy Suites Jackson-North/Ridgeland. Please return often! Thank you for your nice review.

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Reviews (755)
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682 - 688 of 755 reviews

Reviewed December 10, 2012

Stayed here for 3 nights, Early December. First time to this location. Its in great shape, and looks brand new. I am not sure how old this property is, but its spotless. This is a different layout the most of the older style ES, more of a modern feel here. Rooms had a Hard wood floor, and newer TV, etc. Thought for the most part, employees nice. Free Breakfast was Par, if you have stayed at this chain before. Cocktail hour as well, par for the course. What I was a little disappointed in was restaurant, thought the menu was lacking, and really was just so so, NOT what I have had at other locations. Though just a SHORT drive up the street is a HUGE mall and LOTS of places to choose from to eat, NONE I could see were really in walking distance, or if you just did not feel like getting in the car to head out, the in house dining options, were lacking. All and all, not a bad place, may stay here again if in town.

  • Stayed: December 2012, traveled on business
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Thank YO_Boracho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded December 13, 2012

We take all feedback seriously and sincerely regret you had problems with the dining options and will take your comments to our management meeting. We are also glad to hear you would stay here again and will look forward to seeing your then.

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Reviewed November 30, 2012 via mobile

Very nice, convenient location North of Jackson. Spacious rooms, very clean. Great fitness room. Breakfast was good. I didn't get to make the evening reception.

Only negative, wasn't a big deal at all was had to wait about 5-10 minutes for someone to show up at the front desk.

Would definitely stay again.

  • Stayed: November 2012
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Thank jrbdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded December 6, 2012

We are glad to hear how much you liked our hotel the Embassy Suites Jackson-North/Ridgeland and look forward to hosting you again in the future.

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Reviewed November 24, 2012

We had a quick one-night stay while in town and enjoyed this hotel. The rooms are very modern/contemporary, which isn't necessarily our style, but it was very clean and comfortable - which is the important thing. It seems very well suited for business travelers, but was just fine for our family of five. The room had two queen-size beds (and was a fairly tight fit, as one was only inches away from the window) and a living room with a pull-out sofa. There was a fridge, microwave, and a small "bar" sink, along with a nice size work table. The bathroom was huge with a door into the living room and a door into the bedroom. I think they probably could've allocated the space better by making the bathroom smaller and the bedroom larger. All of these are just petty observations - the room was very nice.

The best part about our stay, by far, was the wonderful breakfast they provided in the morning. They served scrambled eggs, bacon, pancakes, biscuits/gravy, fried potatoes, oatmeal, fruit, danish/toast, yogurt... and a very nice prepared-to-order omelet bar.

I have to mention one employee in particular - Sandra. She was overseeing the breakfast and was VERY cordial and welcoming. She came to our table to make sure we had everything we needed and later, when I did need her, she was prompt and friendly. She is a true asset to this hotel's staff. Two big thumbs up! There were other employees we ran into (including Rex who made our omelets), and although no one was rude to us, they didn't seem happy to be there like Sandra did. I encourage the management to pass the word on to the staff that a simple smile goes a long way with weary travelers. :)

One other thing that impressed me was that the General Manager (I didn't catch his name) was working in the breakfast area the whole time we were there. He was re-stocking the food, tidying up, etc. It is nice to see a GM who isn't above getting his hands dirty.

Overall, we would stay here again if given a choice.

  • Stayed: November 2012, traveled with family
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Thank Michele F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded December 6, 2012

 Our associates pride themselves on providing excellent guest service and will be pleased to hear they were mentioned in your review of our hotel the Embassy Suites Jackson-North/Ridgeland ! Your review will certainly be shared with them. Thank you.

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Reviewed November 5, 2012

Breezy check in and check out, comfortable beds, excellent breakfast with wide variety of choices and excellent service from all staff (housekeeping, front desk, but especially the breakfast buffet) makes this my choice whenever I am in Jackson/Ridgeland. My family has stayed here before, but it was nice to come back two years later and see that some things stay the same.
The rooms were very clean, sofa bed was comfortable and the bathroom had good toiletries and a shower cap (don't always remember mine so its always a good touch in a hotel!). They also have a great make up remover sheet which I think is great for the towels.

Room Tip: all rooms are great, none is really directly near the elevators. they have multiple entrances/exits...
  • Stayed: October 2012, traveled with family
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Thank bolsoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded November 7, 2012

We are glad to hear how much you liked our hotel the Embassy Suites Jackson-North/Ridgeland breezy check in and check out and look forward to hosting you again in the future.

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Reviewed November 5, 2012

From the moment you step into this Hotel, you are treated to a first class experience. Managers reception is awesome. Guest rooms spacious (we enjoyed a suite), bed extremely comfortable, spacious bathroom. Complimentary breakfast is very generous. Fantastic indoor heated pool and spa? Thank you Clarke and Kaley.

  • Stayed: November 2012, traveled as a couple
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Thank Jennifer c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded November 7, 2012

We are always glad to hear from our guests and are pleased our hotel the Embassy Suites Jackson-North/Ridgeland met all your needs. We look forward to seeing you again soon. Thank you for your great review.

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Reviewed November 5, 2012

Hilton's properties are franchised for the most part, and this property the service was awlful, housekeeping was bad, the omellet lady had attitude never smile and act like she was doing me a favor to prepare eggs. The general manager was not friendly and I stayed there for 2 months, he never spoke. The other dining staff were friendly and the young cleaning lobby was pleasant. The manager's receiption was a joke, chips, crackers and cheese daily. A couple times there were large group meetings and the receiption included vegetables. I would not recommend for extended stay. There are other extended stay hotels nearby, definetly would be a better choice.

Room Tip: Choose a room with good ventulation
  • Stayed: October 2012, traveled on business
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Thank Sunshineldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded November 7, 2012

Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel. Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed promptly by staff. The lack of service you experienced is unusual and not the standard of our hotel. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

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Additional Information about Embassy Suites by Hilton Jackson - North/Ridgeland

Address: 200 Township Pl, Ridgeland, MS 39157-8679
Phone Number:
Location: United States > Mississippi > Ridgeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Ridgeland
Price Range: $157 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Jackson - North/Ridgeland 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more   less 
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Also Known As:
Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
Embassy Suites Ridgeland

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