Ok first, I have lived in the Jackson area my whole life and have visited friends staying at this Embassy many times over the years. I recently moved out of town and came back to Jackson this past weekend for a visit with family. The lobby was nice and modern as I remembered. Got my early check-in, all is well. UNTIL, I walked off the elevator on the 4th floor. I almost choked at the air freshener smell. My kids started gagging. I was thinking that I would change hotels if this smell continued into the rooms, although it was stuck in my nostrils for hours after leaving the hallway. The room smelled a little better. The air conditioner would not work correctly, it was freezing during the day and blowing no matter what temp you set it to and I was hot at night. WHAT?? The floors were sticky and not clean. There was dust on the furniture. There was mold in the shower. All you have to do is spray the tilex (2 seconds) and it goes away and spray the shower liner, it's not rocket science but it is not for lazy people. Only decaf coffee in the coffee "stash", not enough stir sticks or sweetener, are they even checking this?? Then I was in my room with my children the next morning at 10:00 and the housekeeper knocked, I told her we were about to leave shortly and could she come back. She gave me "roll my neck at you look" and said she got off at 11:00. I said well ok can you just give me some towels? She just looked at me. So I got a little irritated and said "ok fine, you come in here and get my dirty towels and put new towels in here". She sweetened up after that. Then I asked if I could get some caffeinated coffee, that disturbed her a little and she came back 10 minutes later with it. The room was large though. That was one good thing but it was dirty, the rug in the living room had not been vacuumed. Then there were tons of small children, under the age of 8, unsupervised at the pool and they were running up and down the hall outside the pool screaming, running into adults, shooting air guns, and no one said one word to them. The manager should have made that stop. I won't stay here again and I won't be recommending this hotel to anyone.
- Official Description (provided by the hotel):
- The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more less
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- Also Known As:
- Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
- Embassy Suites Ridgeland