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Hilton Garden Inn Jackson/Pearl
Ranked #4 of 19 Hotels in Pearl
Milwaukee, United States
1 review
“Think before you select this hotel”
3 of 5 bubbles Reviewed May 20, 2013

Having Ear Plugs being provided in your room should be a "flag". Highway noise is a concern. TV quality is very poor. Small TV with slow response from display box. Staff was very good. General hotel appearance is acceptable.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    146
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    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dover, United States
1 review
5 of 5 bubbles Reviewed May 15, 2013

The hotel was very nice and check in was very easy especially when checking in at a later time in the evening. They had my keys ready for me which was very welcome as I had been on a plane all day and was exhaisted. I would definitely recommend if travelling in the area.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brooke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 2, 2013

I reserved a non-smoking room with King Bed on a high floor. I had the third floor and it was right on the noisy interstate side. (You don't want to be on that side in noise bothers you.) I changed rooms to the 4th floor parking lot side but had to accept 2 double beds that did NOT have the firmness dial and worn (bouncy). About 9PM I smelled smoke - like burned popcorn but it got much worse....then I realized it was cigarette smoke so I called the desk. YES - we allow smoking in 5 rooms and they are essentially all around you. Was mine a smoking room? No....should it have been? Yes. You know - if you are going to allow smoking, just keep all those rooms together....Better yet, just stop it. Anyway, that is their call but I will not stay there again. Restaurant only open for breakfast apparently....Housekeeping pounds on the door at 8:20 AM to "air out" those rooms so be ready for that too. There are better hotels for the $ in that area.

Room Tip: Ask for rooms away from Interstate side...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goleta, California
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 2, 2013

The people made the experience great. Everyone was supportive, friendly & professional. The hotel has a great breakfast in the morning & it is well worth the money. They all did a GREAT job & I'll be back. Ruby & Kathleen in the breakfast area are rays of sunshine! :-) Highly recommend this hotel.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Illinois
Level Contributor
172 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed April 30, 2013

Stayed here on business during the week of 4/22/13. The hotel is a cookie cutter to all the other HGI's. Conviently located right off of I20, near a few different restaurants (fast food, Cracker Barrel, steakhouse, Moss Creek) and the Bass Pro Shop was just down the street.
I agree with other reviews....it did have an older feel to it (the most obvious to me was the old box TV). The room was as expected, but did not have the newer style HGI mattress with the soft to firm dial. I am not sure what was going on with the restaurant..... the first night I saw a few people eating there then the rest of the week it was dark with no one around. I realized later that they have a reception in the evenings, tubs of soda and bottled water with some type of snack. One night was hot dogs in a slow cooker with buns and the other night was chips and salsa. The bar must just be for decoration because it was not open either. Lots of lost revenue there. The breakfast portion was really amazing! Same ladies every day, kept the coffee coming. Very friendly! Always someone in the kitchen to take your order.
Pool and whirlpool was closed as it was outdoor. Fitness room was one of the better that I have seen, a couple ellipticals, 3 treadmills, free weights, balance balls, and mats.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank storm0926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, May 16, 2013
Thank you for taking the time to fill write a comment. I want to apologize for our hotel not having all the rooms with the adjustable bed. We opened with only our kings room having the adjustable beds. Also, the restaurant is for breakfast only. At the time we opened, the local ara did not allow any alcholo sales. That is why we did not have a restaurant on site in the evenings. We will, however, be required to have one in the near future since the law has been pasted for us to server by the glass only. The HHonor Bar that you mentioned in your comments is complimentary to guest 3 days a week. Usually Monday through Wednesday. We try to do different things since our restaurant is not open. I hope this help with the confusion with our hotel and most Hilton Garden Inns. We hope that you will choose to stay with us i the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, United States
1 review
5 of 5 bubbles Reviewed April 29, 2013

The staff was courteous, the room was nice and spacious. The location was great, plenty of dining within walking distance. We came into town for the Warrior Dash and met up with a few friends. The hotel was easy to find with easy access to I-20 that will get you anywhere you need to go in the Jackson area. It was only 5 miles from shopping and 7 miles or so from downtown.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review, May 16, 2013
Thank you for commenting on your stay at HGI Pearl. We are glad you had a nice stay and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
2 reviews
5 of 5 bubbles Reviewed April 8, 2013

Brand new and nice facility. They have a bar area but it wasn't open. So, if you choose HGI for this over Hampton, stay at the Hampton to save a little money. The staff was very friendly and they have a nice pool. The Room Service is from Lone Star Steakhouse next door and my meal was excellent and allowed me to keep working instead of having to leave the hotel to eat.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdobbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson/Pearl

Property: Hilton Garden Inn Jackson/Pearl
Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 19 Hotels in Pearl
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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