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“Great location and hotel, not many issues”

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Hilton Garden Inn Jackson/Pearl
Ranked #4 of 19 Hotels in Pearl
Reviewed September 6, 2012

I've stayed here for business one other time. From the airport I called the shuttle van and it took about 30 minutes. It was kind of awkward when he pulled up to a spot a long ways away from the pick-up lane, so I walked to him. I was able to check-in early and it was a nice room. Grabbed some lunch next door at the Lone Star (there is no wifi there), and headed back to the room where there was wifi. The made-to-order breakfast is very good (and free for elites). Based on location, rooms, and service - I'd definitely return if in the area again. Good stay.

  • Stayed: August 2012, traveled on business
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Thank bk_t1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Director of Sales at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded September 21, 2012

Thank you for the wonderful review. I will let Lone Star know about the inquiry of WiFi at the restaurant. They are always looking for ways to improve for the traveler. Thank you again for the time and effort put into the review. All comments help our guests learn more about our property. Look forward to you staying again.

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341 - 347 of 370 reviews

Reviewed August 9, 2012

Stayed one night on business. The hotel was very clean and the staff was very accommodating. I would want to stay here again when in town. Very close the movies and restaurants and shopping. Beds were very comfortable. Most important ... The A/C was cold!

Stayed: August 2012, traveled on business
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for writing a great review for our property. We look forward to you staying with us again.

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Reviewed July 25, 2012

Clean, comfortable, friendly staff. The hotel is walking distance from several good restaurants and movie theatre. I would stay again and have rebooked for a ouple weeks from now. Also, the Mississippi Braves Ball Park is close as well and Bass Pro Shop.

  • Stayed: July 2012, traveled on business
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Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for the great review of our property. We look forward to you staying with us again.

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Reviewed July 19, 2012

Stayed here twice this wk & had a king both times. I'm a Garden Inn regular & have probably stayed in at least 50 of them across the couintry. For some reason the "dial a bed" that Hilton uses on king beds in the Garden Inns was very uncomfortable in both rooms I had this wk. Pool is also very small by hotel standards. Service was very good but make sure you request an "odd numbered" room as the even numbered rooms are literally on the shoulder of I20 & are very noisy.

Room Tip: Don't stay in an even numbered room!!
  • Stayed: July 2012, traveled on business
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Thank babcme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for the review of our property. Sorry the king bed adjustable knob was not operating properly. We continually check each baffle and knob for issues. We try to fix the issue before a guest has to experience it. We look forward to you staying with us again. And maybe we can accommodate you away from the interstate as well.

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Reviewed July 12, 2012

It is very central located to where we wanted to be. Excelant restaurants very close by

  • Stayed: July 2012
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Thank N5ASO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for your review on our hotel. We are glad you found our service and location to be exactly what you needed. We look forward to you staying with us again in the future,

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Reviewed June 7, 2012

I have stayed at many Hilton properties including the Hilton garden inns.
This property was okay-- nothing exceptional. My first room was not cleaned when I opened the door to start my stay. It appeared the previous guest from a "PIG" so I returned to the lobby to get a new room. The location is good with plenty of restaurants to choose from in the area from fast food to Longhorn Saloon & Grill is next door so you can walk.

The staff was pleasant, but appear less energetic than any hotel I have stayed this year.
The team member who hosted the breakfast ... she was great.

Room Tip: Don't get a room facing the freeway or the Hotel high power light shinning into your window
  • Stayed: June 2012, traveled on business
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Thank MyZenworks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Sorry for your room not being ready at check in on the day you arrived. We take full responsibility for sending you to a room that was not ready. Although we changed you to another room, we understand this is not what is expected of a Hilton Garden Inn at check in. We hope that you will give us another chance to show you our appreciation.

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Reviewed January 31, 2012

The room was OK - very surprised that the Suite Shop wasn't very well stocked. Also noticed the restaurant wasn't opened on a Saturday night. Thank goodness the Longhorn Saloon & Grille next door was :).

  • Stayed: January 2012, traveled as a couple
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Thank TSwish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colette T, Director of Sales at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded March 21, 2012

Thank you for choosing to stay at Hilton Garden Inn Jackson/Pearl. I want to apologize for the Suite shop not being fully stocked during your stay. We try to keep it as full as possible. I also saw your comment about the Restaurant. Our location only has the restaurant open for breakfast. We have room service provided through Lone Star Steakhouse. Sorry this was not told to you during check in. We appreciate your concern and value your review of our hotel. Let us know if there is something we can do for your stay the next time you visit.

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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 19 Hotels in Pearl
Price Range: $99 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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