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“Don't get the king bed!”

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Hilton Garden Inn Jackson/Pearl
Ranked #4 of 19 Hotels in Pearl
Reviewed July 19, 2012

Stayed here twice this wk & had a king both times. I'm a Garden Inn regular & have probably stayed in at least 50 of them across the couintry. For some reason the "dial a bed" that Hilton uses on king beds in the Garden Inns was very uncomfortable in both rooms I had this wk. Pool is also very small by hotel standards. Service was very good but make sure you request an "odd numbered" room as the even numbered rooms are literally on the shoulder of I20 & are very noisy.

Room Tip: Don't stay in an even numbered room!!
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  • Stayed: July 2012, traveled on business
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Thank babcme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for the review of our property. Sorry the king bed adjustable knob was not operating properly. We continually check each baffle and knob for issues. We try to fix the issue before a guest has to experience it. We look forward to you staying with us again. And maybe we can accommodate you away from the interstate as well.

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350 - 356 of 376 reviews

Reviewed July 12, 2012

It is very central located to where we wanted to be. Excelant restaurants very close by

  • Stayed: July 2012
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Thank N5ASO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Thank you for your review on our hotel. We are glad you found our service and location to be exactly what you needed. We look forward to you staying with us again in the future,

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Reviewed June 7, 2012

I have stayed at many Hilton properties including the Hilton garden inns.
This property was okay-- nothing exceptional. My first room was not cleaned when I opened the door to start my stay. It appeared the previous guest from a "PIG" so I returned to the lobby to get a new room. The location is good with plenty of restaurants to choose from in the area from fast food to Longhorn Saloon & Grill is next door so you can walk.

The staff was pleasant, but appear less energetic than any hotel I have stayed this year.
The team member who hosted the breakfast ... she was great.

Room Tip: Don't get a room facing the freeway or the Hotel high power light shinning into your window
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  • Stayed: June 2012, traveled on business
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Thank MyZenworks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded August 24, 2012

Sorry for your room not being ready at check in on the day you arrived. We take full responsibility for sending you to a room that was not ready. Although we changed you to another room, we understand this is not what is expected of a Hilton Garden Inn at check in. We hope that you will give us another chance to show you our appreciation.

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Reviewed January 31, 2012

The room was OK - very surprised that the Suite Shop wasn't very well stocked. Also noticed the restaurant wasn't opened on a Saturday night. Thank goodness the Longhorn Saloon & Grille next door was :).

  • Stayed: January 2012, traveled as a couple
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Thank TSwish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colette T, Director of Sales at Hilton Garden Inn Jackson/Pearl, responded to this reviewResponded March 21, 2012

Thank you for choosing to stay at Hilton Garden Inn Jackson/Pearl. I want to apologize for the Suite shop not being fully stocked during your stay. We try to keep it as full as possible. I also saw your comment about the Restaurant. Our location only has the restaurant open for breakfast. We have room service provided through Lone Star Steakhouse. Sorry this was not told to you during check in. We appreciate your concern and value your review of our hotel. Let us know if there is something we can do for your stay the next time you visit.

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Reviewed January 7, 2012

Only issue I ran into was the chain in the toliet became disconnected. I went to fix it and it was held together via rusty curtain hooks. It was sort of gross but it didnt effect my stay that much. It was clean and felt safe. The shower had good pressure and heat, which is really important in my opinion. Room was pretty quite too.

  • Stayed: January 2012
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Thank tea12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2011

Stayed overnight on roadtrip with 3 kids. AAA rate was really reasonable and seemed more quiet and safer than inside Jackson city. Staff exceptionally pleasant and helpful. We arrived while the evening snacks were being put away, they went back and brought water bottles out for me, 1 more than I had requested. Kids were happy with free popcorn and cookies. Beautiful, clean, relatively newer facility. Room clean, comfortable, great business quality ergonomic chair&desk, comfortable and clean sofachair & ottoman (which worked great as a bed rail for one son who tends to roll off hotel beds). Pillows on the soft side, beds like a cloud but maybe a little soft too- woke up a tiny bit achy but not bad. Comforter was light and airy, love the duvets. Was surprised at thiness of towels, expected more from a business hotel and have had heavier/higher quality at lesser quality hotels, but not a big deal, more importantly everything was sparkling clean and no signs of age or wear and tear. Outdoor pools were closed as expected. We paid for 2 adult breakfasts (buffet) which included continental fare plus made to order hot items (omelet, eggs, pancakes, etc.) and hot oatmeal/grits and fresh fruit. Has self-serve waffle maker. For quality, variety of food and one-kid-eats-free per adult policy we were happy here vs. going to Cracker Barrel. The server was a natural- always attentive above and beyond, no shortages on food and sparkling clean eating area. There's a Walmart Supercenter 2 minutes away which was great to grab fruit and kids cold meds on the way out the next morning. Would stay again - all around great staff and facility.

  • Stayed: December 2011
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Thank daveysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2011

Stayed one night. Pretty new hotel and all was nice. DON'T stay on the south side of the hotel. I could hear the highway all night. It's not the hotel's fault. The gym is really good and there are lots of places to eat close by. Breakfast was very good.

Room Tip: Don't don't don't take a room on the side where the highway goes by!!!
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  • Stayed: November 2011, traveled on business
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1  Thank CaptainD1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Dr, Pearl, MS 39208-5900
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 19 Hotels in Pearl
Price Range: $98 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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