New paint outside and a great looking lobby really gave me hope after reading the reviews on tripadvisor. Well...
Let's start with the reservation. I called the Diamond desk from the airport in Dallas to make the reservation. The customer service agent was extremely helpful booking me a king suite (NOT best available). I arrived at the hotel and they already had my room ready, well sorta. I went up to my room and it was a basic king room. I went back down and asked about it and she told me it was best available. I asked what the rate was and she said it was the same as for the king suite. I showed her my reservation and she found me a king suite after about 10 minutes.
I went up to the room and found it tired and worn (see pictures). Mismatched furniture, chipped furniture, light fixtures that didn't work and/or bent, chipped paint on the walls. Okay, I understand hotels rooms are used and worn, but this hotel is in serious need of updating.
Maybe I am being picky, but when I spend money on a room I expect clean and fresh, otherwise I would just stay at Motel 6.
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- Also Known As:
- Hampton Inn Jackson Pearl Airport Hotel Pearl
- Hampton Inn Pearl
- Pearl Hampton Inn