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“Not the best Holiday Inn for the price”

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Holiday Inn Pearl - Jackson Area
Ranked #10 of 19 Hotels in Pearl
Certificate of Excellence
Reviewed August 31, 2012

Not much close to this location if you are without wheels. The Bass Pro Shop is very close but the nearest affordable places to eat are at least 1-2 miles away. There is a restaurant located in the hotel-Alumni House but our breakfasts with tip & tax average $13-15.00 pp and a hamburger was $10.00 and dinner at least twice that plus tax & tip. No continental breakfast or anything but a US Today and free coffee. At $100,00 a night we expect more for an out of the way location that isn't anything special. If you aren't out of the room before housekeeping comes banging on the doors down the hallway and passes you buy, good luck getting your room cleaned. After 4 days they didn't even bother to dust or mop the bathroom floor.

Room Tip: Quiet location if no home ballgames. Lots of parking and well lit area
  • Stayed: August 2012, traveled on business
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1  Thank LoriandEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded September 24, 2012

Dear LoriandEd,

Thank you for your review and your recent stay with us. I am sorry you were not fully satisfied with the price you paid while dining in our restaurant. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Thank you also for bringing the housekeeping issue to our attention so we can ensure this is also addressed. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Thank you again for posting your comments.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 - 125 of 162 reviews

Reviewed August 31, 2012

I understand problems happen, but I expect the hotel management to at least pretend they care about guests. The AC in my room did not work. The next morning I told the young lady at the front desk. She turned to the manager, Jason, who flippantly told her to tell maintenance. He never even acknowledge my existence, let alone apologized.

I would have been satisfied with a simple acknowledgement that I was inconvenienced, now I want a refund!

There are several other hotels at this exit. Do yourself a favor and stay at one of them.

  • Stayed: August 2012, traveled on business
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Thank -_-_-_-_-_-_-_-_-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded September 21, 2012

Dear K Y,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2012

Wonderful hotel. Very clean and bright. All employees were helpful and friendly, also the restaurant had excellent food and service. The rooms are well appointed with lots of handy outlets to plug in electronic devices.

  • Stayed: August 2012, traveled on business
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Thank EJR613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Spent one night here with spouse on business trip. Ryan at the front desk is very sweet and very helpful and outgoing. He's a gem. Had a king accessible room. Very spacious. Fridge and microwave. Bath and Body Works Coconut Lime Verbena bath amenities. Good coffee (surprisingly for a hotel). Comfortable bed. Sheets getting a little "pilled" but towels and other linens nice. Great color scheme/decor-very modern. Lighting in shower isn't great, but once it warms up and if you use the other bathroom light it is ok. Husband ate at on-site restaurant earlier in week (Alumni Room) and had a good burger and fries. Computer and printer in lobby for guest use. Didn't use the pool, but looked nice and was popular with families/kids. Short walk across the parking lot to Trustmark Park and Bass Pro Shops. Not much else nearby if you don't have a car. Would certainly return to this property and hope to for a baseball game next season.

  • Stayed: August 2012, traveled on business
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1  Thank Saranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012 via mobile

I am a family of 5. We came down to Jackson for two days. I always go to bass pro shops. Decided I could get more time there. I went to front desk to ask price Ryan who was at front desk went way above his duties To help me with a discount. Which he did. The next morning we was undecided on breakfast. We were going to go somewhere Ryan gave us complimentary big breakfast to alumni grill. I would highly recommend to stay

  • Stayed: August 2012
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Thank greenmachine3166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

Traveling through stopped overnight going on vacation to Gulf Coast. Didn't have reservation front desk attendant was very friendly and eager to help me. Hotel very nice clean modern. Extremely close to Ball Park and Bass Pro Shops. Lots of restaurants within a 3 minute drive. Only issue we had at all was the restaurant had been very busy and was in a bit of a mess and slow serving, but food was good.

  • Stayed: July 2012, traveled with family
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Thank tobylinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

We left our nice Nikon camera in the nightstand when we checked out. Drove home 192 miles away. Called to to ask them about it. Jason told us he would check with house keeping first thing in the morning and call us back. He did just that and Maria, our house keeper, found our camera and turned it in. SWEET! Our relative who lives in Brandon picked up the camera for us and took Maria a generous cash reward (even though it is her job). In today's world, she could have said, "I left the door propped open and went to get supplies, someone must have taken the camera while I was gone." But Maria our house keeper was an honest angel and turned it in. Bless you Maria! The front desk attendant and others on staff were very courteous and professional during our stay. Our room was very clean and comfy.

  • Stayed: May 2012, traveled with family
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1  Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pearl - Jackson Area

Address: 110 Bass Pro Drive, Pearl, MS 39208 (Formerly Holiday Inn Trustmark Park-Pearl)
Phone Number:
Location: United States > Mississippi > Pearl
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 19 Hotels in Pearl
Price Range: $97 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pearl - Jackson Area 3*
Number of rooms: 119
Official Description (provided by the hotel):
Hotel in Pearl, Mississippi offers a comfortable stay - indulge yourself at the Holiday Inn Hotel Trustmark Park in Pearl, Mississippi. This full-service hotel is conveniently located just six miles from downtown Jackson and features a complimentary shuttle to the Jackson Airport and Amtrak Station in downtown Jackson. Our Jackson, MS area hotel's location means guests are close to the many attractions of the Jackson, MS area. Our hotel is situated next door to the Bass Pro and Outdoor World Shop for the hunting and fishing enthusiast. Families can visit The Russell C. Davis Planetarium to see the stars or catch a rising star at a Mississippi Braves game just across our parking lot. Visitors also can attend a Jackson State University football game or visit the State Capital in downtown Jackson. The business traveler will find our Jackson area hotel to be a convenient oasis. We are situated only six miles from downtown, Jackson State University and Trustmark Corporation. Our Pearl hotel also provides a complimentary airport shuttle, 2,125 sq. ft. of flexible meeting space and high-speed, wireless internet access to accommodate the business traveler. While lodging in Pearl, hotel guests may enjoy delicious casual dining at the Alumni House, our sports-themed restaurant. We offer upscale amenities that include the well-equipped Fitness Center and a large indoor pool. Book your next stay in Jackson at our hotel. ... more   less 
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Also Known As:
Holiday Inn Trustmark Park-Pearl Hotel Pearl
Holiday Inn Pearl

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