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“Poor Service” 2 of 5 stars
Review of Quality Inn and Suites

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Quality Inn and Suites
Ranked #8 of 10 Hotels in Oxford
Jackson, Mississippi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor Service”
2 of 5 stars Reviewed March 22, 2014

We booked online through a third party and requested a non-smoking room. When we arrived, the clerk said all they had was smoking. When I protested, she went on a diatribe about people who book online through third party sites and complained rather bitterly about the low reimbursement the hotel was paid by online bookers. Her basic message seemed to be, "we HAVE to take these bookings, but we really don't want you here". When we went to the room, there was no phone, the cleanliness was not great, the bathroom door didn't shut right, the toilet made a loud shrieking noise when flushed, and the inside door handle fell off when we tried to go out! We complained (even though the clerk did not cease her cell phone conversation) and when we returned from dinner there was a phone and the door handle was fixed. The location is excellent for both the university and the square, but fairly noisy. In a small town with limited hotel resources and high demand, there didn't seem to be much motivation to have an attitude of service here.

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  • Stayed March 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank TravelerEJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
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    13
    16
    9
    30
See reviews for
30
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Russian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed March 6, 2014

I have stayed here twice and each of the stays were for a week. The general manager, Laura Nichole Hood, is awesome and her staff is very friendly. I traveled to Oxford from Texas and my stay at this motel was great. The general manager has the charm of a Texas gal.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cooldude222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 14, 2014

this hotel charged me for nights i did not stay there! i have been trying to get a hold of this hotel's manager for WEEKS to get a refund and the front desk people have not even been able to find/send me a receipt for the nights that were charged to my card! (how is it possible to get charged and not have receipts available for the people you charge???) every time i call the front desk person tells me the manager is not in and will be in later. when i call back for the manager she's still not in. i'm beginning to think she doesn't exist! they say her name is laura, and i have left messages for laura multiple times, so laura if you're out there you may want to pick up the slack! i am very unsatisfied with this hotel!

  • Stayed December 2013, traveled on business
    • 1 of 5 stars
      Service
Helpful?
7 Thank Whit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Oxford hotels

Greenville
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 13, 2014

Our room was very nice (202). It was clean and did not smell. It was updated and had everything we needed. It was quite and comfortable. I would stay here again. I don't understand what a lot of people in other reviews were complaining about.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 18, 2013

This motel is within walking distance of Ole Miss, if you don't mind walking a mile or so. A bus that has a stop right outside will take you to the campus and Courthouse Square for a dollar, fifty cents for seniors. The motel building is not new, but we found the maintenance to be satisfactory. Our non-smoking room betrayed no evidence of previous smokers. The staff was polite and helpful. The breakfast was filling if not gourmet: biscuits and sausage gravy, waffles, bagels, fresh fruit, etc. There are many restaurants nearby, including some with decent ethnic cuisines. For the price, this motel was a good choice for us.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank teapotMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood Ranch, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 9, 2013

Vile , foul, disgusting, filthy and old old old ! The most dreadful accommodations we have ever had to endure! Broken dressers! Filthy disgusting carpet that I wouldn't let an animal walk on bare foot! Stained chairs that were putrid. The stench permeated everything! It looks like a movie set for a horror movie! This is disgusting and an outright abuse to patrons visiting oxford Mississippi ! What a disgraceful reflection on this community. It should be closed by the BOH. How they get away with what they do is outrageous! Do not stay here!!!! I repeat. Save your hard earned money and stay out of town if this is the last room available in oxford! I want to vomit from this experience!

  • Stayed November 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank OBX999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 24, 2013

The motel was old and smelled. Even though I was in a non-smoking room, it smelled strongly of smoke. The check in process was terrible. The person working behind the desk was slow and unable to find my reservation. The manager, Laura, had to pull herself away from the couch to address the situation and find our rooms. I was overcharged and no one cared to figure out what happened. I had to call my credit card company to address the motel's error. The amount I paid to stay at this motel was outrageous for the accommodation and service that I experienced. This was one of the worst motel stays that I have ever had. The rudeness of the manager and the terrible service and rooms make this a place I will not return to.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank ipatch07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn and Suites

Property: Quality Inn and Suites
Address: 1808 Jackson Ave W, Oxford, MS 38655-4235 (Formerly Comfort Inn)
Phone Number:
Location: United States > Mississippi > Oxford
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Oxford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn and Suites 2*
Number of rooms: 49
Reservation Options:
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Also Known As:
Comfort Inn Of Oxford Hotel Oxford
Comfort Inn Oxford
Oxford Comfort Inn

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