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“Overcooked Japanese food is soooo wrong!”
Review of Osaka

Ranked #10 of 100 Restaurants in Olive Branch
Cuisines: Japanese
Restaurant details
1 review
“Overcooked Japanese food is soooo wrong!”
Reviewed September 21, 2013

The whole idea behind panko breading is so that the meat can be lightly fried and be crispy. There is no need to fry it to a deep golden brown, but that is what we got--dry stringy pork. We hoped the sauce would help, but none of the three sauces that they served had any flavor. A description that included "vegetables", which one would likely assume to be lightly stir fried veggies, were instead cold, weirdly flavored unidentifiable but brightly colored tasteless crunchy somethings. The sushi rolls were passable, but the several menu items we ordered were just plain awful.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Rosanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Nashville, TN
Level 3 Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Excellent except "new guy"”
Reviewed September 2, 2013

I've eaten hear many times and look forward to each visit I get to make. Excellent food, wonderful hibachi chefs and until this last visit has been all great staff.
However, on August 31 we went and had what we started referring to as "new guy" as a waiter and it put a big shot in our usual good night. The female waitresses are great, the young male waiter was great, this guy in his 30's (or so) should be drop kicked out of customer service.
First off when asked to speak up, since he was mumbling in a noisy restaurant, he instead got quieter. Then when he brought drinks to the table, maybe half got straws and he had no interest in hearing requests for more straws or chopsticks. He entered at least two meals wrong. And when one was pointed out he argued about it. Yeah, he argued with the customer about his screw up. And then charged them for a replacement. Attempts to get a messed up drink fixed were ignored, attempts at any attention from him was ignored. To polish off the night he brought receipts to the table and just receipts, none of the boards they were supposed to be on and disappeared again. After a night of horrible service from "new guy" the table was all mumbling about how he wasn't worth any tip so imagine everyone's surprise when they discovered he had forced an 18% tip on every receipt. Effectively he stole money from everyone there. Probably 40-50$ all together. For my husband and I alone he stole over $20.00 in unauthorized craps put on our bill.
So if you go there and get an older guy as your server, ask for someone else or just leave because he ruined our otherwise great experiences we've had many times before.

Visited September 2013
1 Thank PrincessBTigress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upland, California
Level 1 Contributor
4 reviews
Reviewed September 2, 2013

We loved this restaurant. It was a Sunday, and the staff was not prepared for the large convention that invaded their restaurant. Even so, service and food were wonderful!

Visited September 2013
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“bad service”
Reviewed June 18, 2013

Chinese/Japanese waitress there gives horrible service! first time we went everything was great. this time everything was horrible

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank golucy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin, Tennessee, United States
Level 2 Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Decent food, but the service? Fuggetaboutit!”
Reviewed February 27, 2013

Went with friends early on a recent Saturday evening, and was held hostage by a slooooow waitstaff (who also weren't very attentive to our drink needs DURING dinner), then had to wait a total of 45 minutes to just pay the bill and be allowed to leave. Don't bother with this place........after speaking with the manager about the terrible treatment (we weren't looking for anything but maybe an earnest apology and an oath to do better in the future) all we got from her was a shrug of the shoulders as though the lousy treatment and overall attitude was beyond her control. Love Japanese, but....never again for THIS place.

Visited February 2013
Thank Steven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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