We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent except "new guy"” 4 of 5 bubbles
Review of Osaka

Osaka
Ranked #12 of 98 Restaurants in Olive Branch
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Nashville, TN
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Excellent except "new guy"”
4 of 5 bubbles Reviewed September 2, 2013

I've eaten hear many times and look forward to each visit I get to make. Excellent food, wonderful hibachi chefs and until this last visit has been all great staff.
However, on August 31 we went and had what we started referring to as "new guy" as a waiter and it put a big shot in our usual good night. The female waitresses are great, the young male waiter was great, this guy in his 30's (or so) should be drop kicked out of customer service.
First off when asked to speak up, since he was mumbling in a noisy restaurant, he instead got quieter. Then when he brought drinks to the table, maybe half got straws and he had no interest in hearing requests for more straws or chopsticks. He entered at least two meals wrong. And when one was pointed out he argued about it. Yeah, he argued with the customer about his screw up. And then charged them for a replacement. Attempts to get a messed up drink fixed were ignored, attempts at any attention from him was ignored. To polish off the night he brought receipts to the table and just receipts, none of the boards they were supposed to be on and disappeared again. After a night of horrible service from "new guy" the table was all mumbling about how he wasn't worth any tip so imagine everyone's surprise when they discovered he had forced an 18% tip on every receipt. Effectively he stole money from everyone there. Probably 40-50$ all together. For my husband and I alone he stole over $20.00 in unauthorized craps put on our bill.
So if you go there and get an older guy as your server, ask for someone else or just leave because he ruined our otherwise great experiences we've had many times before.

Visited September 2013
Helpful?
1 Thank PrincessBTigress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

48 reviews from our community

Visitor rating
    17
    21
    5
    1
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Upland, California
Level Contributor
4 reviews
“Sunday”
5 of 5 bubbles Reviewed September 2, 2013

We loved this restaurant. It was a Sunday, and the staff was not prepared for the large convention that invaded their restaurant. Even so, service and food were wonderful!

Visited September 2013
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“bad service”
3 of 5 bubbles Reviewed June 18, 2013

Chinese/Japanese waitress there gives horrible service! first time we went everything was great. this time everything was horrible

  • Visited June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank golucy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin, Tennessee, United States
Level Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Decent food, but the service? Fuggetaboutit!”
1 of 5 bubbles Reviewed February 27, 2013

Went with friends early on a recent Saturday evening, and was held hostage by a slooooow waitstaff (who also weren't very attentive to our drink needs DURING dinner), then had to wait a total of 45 minutes to just pay the bill and be allowed to leave. Don't bother with this place........after speaking with the manager about the terrible treatment (we weren't looking for anything but maybe an earnest apology and an oath to do better in the future) all we got from her was a shrug of the shoulders as though the lousy treatment and overall attitude was beyond her control. Love Japanese, but....never again for THIS place.

Visited February 2013
Helpful?
Thank Steven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southaven, Mississippi
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great Restaurant”
5 of 5 bubbles Reviewed January 23, 2013

Best Japanese restaurant my family has been to! They always have great service, and friendly hibachi chefs. I would recommend this restaurant to all friends and family. DON'T go to Kyoto! Osaka is better!!!

  • Visited November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank JNDeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Osaka also viewed

 

Been to Osaka? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing