My family and my parents were supposed to have 2 rooms in this Holiday Inn aft driving 8 hours from Dallas on our way to Seaside, FL. The arrangements were made through Hotels.com and were completely messed up. When we arrived the reservations were made at the wrong hotel and this hotel had been sold out. Hotels.com was not able to find another hotel in the vicinity to accommodate us so their only solution was to refund our money which, after 8 hours of driving, was really no solution at all! The attendant at this hotel, Stephanie Jacobs, saw our children and my parents in the lobby with really no where to go and was able to find us a room for the evening and save our vacation. I would never recommend Hotels.com to anyone but there are still people in the service industry that understand true customer service and go out of their way to make others have an enjoyable time. Stephanie Jacobs and the Holiday Inn and Suites in Ocean Springs still embody that philosophy. Thank you!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites in Biloxi-Ocean Springs, Mississippi on the Gulf Coast. Our hotel is located right off I-10 and SR609. Just 14 miles from the Gulfport-Biloxi International Airport (GPT) and convenient to all that the Gulf coast of Southern Mississippi has to offer. Travelers appreciate our 'Stay Real' experience. Our facility is smoke-free and pet-free. One has access to a wide range of area attractions to enjoy including the beautiful Gulf Beaches only minutes away. Play golf between business appointments at a number of courses just minutes away. Come experience the Biloxi nightlife with the Casinos. Nearby businesses within a half-hour of our hotel include Northrop Grumman, Huntington Ingalls, Keesler Air Force Base, Chevron, Biloxi Regional Hospital and Mississippi Coast Coliseum. Relieve stress by exercising in our fitness center, or swim and relax at our outdoor pool. Host your next business event or get together in our Meeting Room that can accommodate up to 35 people. Free High-speed Internet access is available in our lobby, business center, and all guest rooms. Start the morning off right with our complimentary Express Start breakfast. For business or pleasure, Stay Smart at the Holiday Inn Express & Suites Ocean Springs. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Biloxi- Ocean Springs