I was excited to see a new Hampton Inn at New Albany, MS. The hotel was great--relatively new. Rooms were nice. Should be a five star rating but the front desk staff made it not so good. Check in--good. Wish I had her name (checked in on 6/21/13) but while not great, it was good. As a Diamond Honors member, you t used to acknowledgement of that status, but that's okay. Anyway, the room--really nice. Felt new. And it was clean. But the next day, the front desk clerk, Lisa--I overheard her say that was her name, no name tag---spent over an hour on the phone with something personal, then spent over an hour and 45 minutes visiting with her friend who came in. I was working in the lobby and this was very distracting! Not to mention it doesn't look good for a hotel to have that happening. When we checked out on 6/23, she was typing a personal letter on the computer from a handwritten one and had little time to even ask if our room was okay. I'm surprised management would allow this unprofessional behavior at the front desk of a hotel that has a lot of potential. Would it keep me from staying there again? No--the upside made up for this but I would go in with no expectation of good customer service, especially if Lisa is working. The outside patio from the pool--a huge plus--it was great sitting out there. The breakfast room worker (wish I had her name) worked the hardest of any staff we saw working. Great job!
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