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Holiday Inn Express Hotel & Suites - Meridian
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Reviews (166)
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All reviewspancake machinecinnamon rollscovered poolwaffle house across the streetfood buffetdeep souththe rooms were nicesausage gravyroom was cleanwould stay here againmini fridgenice tvmaintained hotelthe breakfast areaorange beachlate at nightparking lot
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120 - 125 of 166 reviews
Reviewed September 22, 2013 via mobile

It took us FOREVER to get checked in due to "slow Internet" the dust was everywhere due to remodeling. The rooms were not clean and in huge need of updates. The hotel is not nonsmoking and the smell is evident throughout hotel. When we checked out the next morning the staff were trying to do so while eatting pickles and drinking their cokes. Would not recommend.

  • Stayed: September 2013
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Thank kathycalvert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Meridian, responded to this reviewResponded October 8, 2013

Dear kathycalvert,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

Has pool and hot tub that is being remodeled along with the whole hotel. That is good thing the down side is the noise the pool and hot tub closed. the fire alarm keeps going off due to the dust in the air. stayed for almost a month would have moved if had been my choice when construction started.

Room Tip: make sure you get a non smoking if that is what you want
  • Stayed: September 2013, traveled on business
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Thank whitemouse66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Meridian, responded to this reviewResponded October 7, 2013

Dear whitemouse66,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013 via mobile

Just average... Clean but not spotless... Noisy.. Paper thin walls.. Outdated decor.. Higher priced and not worth it.. We have had much nicer stays elsewhere. Breakfast buffet was fair. Would not choose this location again unless last resort,, only positive is close to highway.. Easy to get on/off interstate.

  • Stayed: May 2013
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1  Thank Christy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Meridian, responded to this reviewResponded September 28, 2013

Dear Christy K,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

Called the Holiday Inn Express to book a block of rooms for family coming into town for a family reunion. I chose this location after the motel replied to a request for bids on hotelplanner.com.
There was initial confusion because when family members called to reserve rooms, they were told the group did not have a block of rooms set aside or a special room rate. Some were even told that they must be staying at a different hotel. If they did not call while the sales manager was at work, they did not receive the special rate. This was all straightened out when everyone arrived and checked in because the manager was there. The two young people working the front desk when I checked in were very nice. For some reason, my room was on second floor instead of first like the rest of our group. When he overheard us talking, Curtis immediately offered to change my room without me having to ask. Breakfast and amenities were excellent, we had a good stay once we arrived.

  • Stayed: August 2013, traveled with family
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Thank Deb836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Very pleased with room, pool and staff. Clean room, warm pool very friendly staff although confusing exit off the freeway. Asked for additional pillows and they did not have any available. They recommended a restaurant that was very good. We would stay here again. We are on a 3week vacation, hopefully the remainder of our hotels are this nice.

Stayed: August 2013, traveled with family
Thank Willie'sMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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