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“Excellent food, terrible service”

Local 463 Urban Kitchen
Ranked #3 of 74 Restaurants in Madison
Certificate of Excellence
Price range: $15 - $35
Cuisines: American
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Knoxville, Tennessee
Level 6 Contributor
141 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Excellent food, terrible service”
Reviewed November 3, 2013 via mobile

Great menu, food and ambience. Terrible service. Our orders were delivered to the adjacent table. There were 6 women at that table. With our order going to two of them and two others getting their orders, the other two women sat for 20 minutes without their entrees.

Helpful?
1 Thank Bobkido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Visitor rating
    105
    41
    10
    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
New York City, New York
Level 5 Contributor
68 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Second time was Not the charm!”
Reviewed September 24, 2013

Was second time visiting this restaurant. The first time the food and service was really good!! Have even recommended this place to colleagues visiting the area. The second time was not the charm!! The service was lack luster and slow and with the exception of the soft shell crab appetizer the food was blah! Dined solo for dinner and the place was not crowded. The waitress was nice however busy attending an adjacent table of large party and the manager was "held up" at table with two female guests laughing and talking for most of the evening. Would prefer to patronize an establishment that does not ignore their guest and make them feel unwelcome. Hence dine here again!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alexiaann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Level 6 Contributor
101 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Perfect Everytime!”
Reviewed September 21, 2013 via mobile

MUST GO! Service is always outstanding. For lunch, the blue plate or veggie burger is to die for (vegetarian or not)! For dinner, Redfish with crabmeat is always a safe delicious bet! Halibut fish special was very flavorful. Atmosphere is enjoyable and Friday night at 630 there was no wait but it quickly filled up.

Visited September 2013
Helpful?
1 Thank Zoey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mckinney, TX
Level 5 Contributor
50 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Eaten 3 times at 463 = GREAT everytime”
Reviewed September 4, 2013

I have eaten 3 different evening meals @ 463 over a period of 3 months and they were all excellent. The bar does a great job and is well stocked with lots of variety.
The service is super and the wait staff is attentive but not hovering around the table. Ambiance is well done and if you didn't know you were in Jackson you could believe that you were in a top resturant in Atlanta or Dallas.
I would recommend their flank steak if you are a beef person or I have had 2 different fish dsihes that were top shelf.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Texastman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi
Level 6 Contributor
103 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Very good, fun place!”
Reviewed July 23, 2013

Had a great meal at Local 463 with friends, food was very good, we all had seafood and all were pleased. I had Arugula Salad with Apples to start and it was awsome, one of the best salads i have ever had. Wine list was above average the service was good. Server was a local artist that we had a connection with so she sketched us a little happy on my napkin, which was a nice touch. Thanks Candi.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank runtoeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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