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“You won't believe what happened!!!”

Steve's Marina Restaurant
Ranked #2 of 53 Restaurants in Long Beach
Certificate of Excellence
Price range: $10 - $15
Cuisines: Seafood
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Fresh local seafood and steaks
Diamondhead, Mississippi
Level Contributor
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“You won't believe what happened!!!”
Reviewed November 16, 2012

My husband and I have been going to eat a Steve's Restaurant for several years and were very glad to see it come back to the beach. However, our last visit was less than enjoyable. It was the first week in October, 2012 and we were celebrating a specific occasion with family. It was my husband and myself, my sister, her daughter, son-in-law, and granddaughter. When we sat down at the table my sister's son-in-law found a coupon on-line for $10.00 off one total ticket. So we asked the wait staff if that coupon could be honored on that date. The wait staff left the table to "ask someone." She returned to say that the manager said that the coupon was restricted to only one per table. He also said that it could only be used if the individual orders were broken up into groups, not just on one bid ticket. So we made 3 separate tickets, my husband and myself, my sister, and my sister's daughter and her family. We had a good meal and enjoyed visiting as we ate. However, after the meal was over, we were handed our checks with an apology from the wait staff. As she handed out the checks, she said, "I'm so sorry, but my manager says that because there are 3 separate checks at one table, there is an automatic 18% gratuity charged to each ticket. We could not believe what we were hearing. Okay, lets recap: Couldn't use the coupon without making at least 3 checks, but because it was 3 checks, he HAD to charge an 18% gratuity!!! Well, it became all too clear that the manager was inventing ways to get his $10.00. back from that coupon!!! We all decided that the wait staff had given good service and she deserved the 15% tip, but 18% was not going to happen. We adjusted our checks accordingly...we paid out tickets and were leaving the restaurant when the wait staff came to tell use that the manager to her that she was going to have to make up the extra gratuity. YOU HAVE TO BE KIDDING ME. I truly was so angry I could not say a word. We were all speechless. We eventually told the girl that there was no way she would have to pay the manager to make up her tip and that she should find another job!!! I surely hope she took our advise. I also hope that the owner of Steve's Marina Restaurant looks at these reviews because he will be losing LOTS of customers if this is a true example of their hospitality!!! Paula Kirk, Diamondhead, MS (Steve, feel free to call anytime!!!)

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Paula K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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444 reviews from our community

Visitor rating
    227
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    41
    28
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Long Beach, Mississippi
Level Contributor
11 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“A meal with a view!”
Reviewed November 15, 2012

Steve's Marina in Long Beach is a great place to enjoy a good meal! Your expectations of good food, good service, an awesome view will all be fulfilled! Be careful....the portions are very large!
They do serve desserts, but I don't think I have ever ordered one.........sometimes I only order fried green tomatoe with crab meat appetizer (my husband always gives me his salad) and I need nothing else but a nice glass of wine. Locally owned and proud of it!

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tootsiegp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boerne, Texas
Level Contributor
22 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Really good”
Reviewed November 11, 2012 via mobile

I was very impressed with this place. It's a very casual restaurant on stilts overlooking the water, so the view is obviously great. Our server was wonderful, knowledgeable about the dishes, helpful but not overbearing. I was particularly impressed with the variety and number of items on the menu. Not being a big seafood eater (I know that's heresy on the Gulf Coast) I was able to find many tempting choices. Good job!

Helpful?
Thank rubbiecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
King George
Level Contributor
4 reviews
“Great taste of Mississippi”
Reviewed November 3, 2012

Excellent service, friendly staff, assortment of appetizers was very tasty. we really enjoyed our meal.

Visited November 2012
Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
39 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Steve's Marina, Longbeach, MS”
Reviewed October 30, 2012

Great ! I had the crab cake special. It was wonderful. The key lime pie is to die for. Best I've had since being to the Florida Keys. Very good service and the waitress was very attentive. Exceptionally clean restaurant. They have an elevator for anyone with mobility problems !

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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