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“Plesasant Southern Hospitality and Courtesy”

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Hampton Inn & Suites Laurel
Ranked #1 of 11 Hotels in Laurel
Certificate of Excellence
Reviewed January 28, 2014

This was a business trip but we traveled as a family with two young children. We thoroughly enjoyed our stay at the Laurel, MS Hampton Inn. The facility was comfortable, clean, pleasant and smelled nice without any unpleasant or allergy-inducing "air freshener" odors. Staff were very courteous, even quickly hand-delivering extra coffee we'd requested when the front desk had run out. When our little girl dropped a notebook, someone even ran out to return it to us in the parking lot. The breakfast was about as good as it gets without having a full kitchen. The kids enjoyed the time in the pool. Thanks y'all for making us so welcome and comfortable.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hampton
Thank Joanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 31, 2014

We are happy to read you think we have good southern hospitality and are courteous. Thank you for such a nice review of our hotel the Hampton Inn & Suites Laurel. We hope to see you again soon.

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Reviews (280)
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216 - 222 of 280 reviews

Reviewed January 27, 2014

Loved the studio suite! The guy working the desk when we arrived was very helpful and courteous! Room extremely clean, beds were comfortable and the pillows fabulous! Right close to the highway and accessible to different things!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hampton
Thank n2camping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 28, 2014

We are pleased to hear you enjoyed the studio suite during your stay with us here at the Hampton Inn & Suites Laurel. Please return often! Thank you so much for such a great review and for your business.

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Reviewed January 22, 2014

I have business in the Laurel area and have stayed at this hotel a half dozen times. After staying at another hotel close by, I switched here on my second stay as I was not satisfied that that hotel. I can say that from check in, to check out the staff was friendly and available if needed. The rooms are well appointed and clean.

  • Stayed: January 2014, traveled on business
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Thank AuburnBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 24, 2014

We are always happy to hear from our return guests here at the Hampton Inn & Suites Laurel. Thank you for your business and for such a great review. We look forward to your next trip.

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Reviewed January 22, 2014

We recently visited this wonderful Hotel and from the time we came in the Front Door, we felt most welcomed as the Front Desk Staff stood up and asked if we had a good trip driving and the Housekeeping Manager was near by and also asked to let her know if we needed anything extra in our room! We did travel for 7 hours in strong rain storms so it was so refreshing to have such a warm welcome from everyone!! Our guest room and the "delicious breakfast" was perfect!

  • Stayed: November 2013, traveled with family
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Thank Ann O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 24, 2014

We are sorry to read you had such a hard trip to get here and are happy to read you enjoyed your stay with us here at the Hampton Inn & Suites Laurel. Thank you for your business and for such a great review. We will be sure to let our staff know how much you appreciated them.

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Reviewed January 6, 2014

I really appreciated the attention and assistance made available to my ex-husband, my son, and myself. This means a LOT when you have a child visiting from Japan...to make them welcome when they return home for a visit. The floors and ceilings could be a little thicker or guest should be encouraged to be 'quiet' when they check-in late at night and have children. Aside from the need for better insulation to control noise, the welcome, the greeting snacks, the complimentary breakfast, and the staff were all worth the stay and made the handicap problem easier.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
Thank Judles99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 7, 2014

We are happy to read you had a great stay here at the Hampton Inn & Suites Laurel. Thank you for such a nice review and for your business. We look forward to your next stay and hope it is soon.
Thank you.

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Reviewed January 5, 2014

Staff was not friendly or welcoming which is very unusual for any Hampton Inn. Otherwise the hotel facilities were up to par! We use Hampton Inns almost exclusively in our travels and this is only one we have stayed at with unwelcoming staff. Either everyone was having a bad day or some other event was influencing behaviour.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hampton
1  Thank Daniel R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 7, 2014

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed January 2, 2014

hotel is good but it is new, staff not properly trained with an obvious lack of professional tacted. If this isn't rectified soon hotel will be no different than others in the area. Low ratings are not due to cleanliness but due to what appears to be a staff issue when servicing rooms. if rectified rating would be much higher.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hampton
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn & Suites Laurel, responded to this reviewResponded January 3, 2014

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve our hospitality so that others do not share your experience.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Laurel

Address: 1509 Jefferson St, Laurel, MS 39440-4244
Phone Number:
Location: United States > Mississippi > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Laurel
Price Range: $117 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Laurel 2.5*
Number of rooms: 83
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