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Reviews (382)
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All reviewsgated parkingbest westernsfront deskwestern hotelsroom was cleanparking lotwould stay here againbiscuitsexcellent hotelcontinental breakfastenjoyed my staythe breakfast areagreat place to stayfencebwmsdispenser
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23 - 28 of 382 reviews
Reviewed October 11, 2017

Clean hotel, large suite room, gated parking, good breakfast, friendly staff. Only problem (if you even consider it a problem) was that the ice machine was froze up on our floor but there were 2 more ice machines just an elevator ride away.

  • Stayed: October 2017, traveled with family
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Review collected in partnership with Best Western
Thank amanicwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2017

The accommodation, hotel staff were excellent, and the pool was somewhere to relax after a long drive. The breakfast was disappointing after the quality of other Best Western hotels we stayed at during this trip.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2017

This is my favorite hotel. I like the location, as there several restaurants in walking distance. The hotel is fence, which makes me feel safe. I know my car is safe. Everyone is very nice and helpful. The best part is the most comfortable bed. Wish had a bed like it at home. We used to use other hotels in Jackson, till we stay here. Now this is the only hotel I will stay.

  • Stayed: September 2017, traveled on business
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Review collected in partnership with Best Western
Thank L8376XXbettym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded September 19, 2017

Thank you very much for your feedback. We are doing what we can In making this hotel one of the best in Jackson, MS. We will continue to improve and listen to feedback to become better than yesterday. Thank you and we look forward to serving you soon!

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Reviewed September 14, 2017

Bed sheets had what looked like blood on it. Bed valences soiled. Although the room was non smoking there was an obvious smell of smoke. Pool not open. Refrigerator not working. check in staff seemed uninterested.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Jeffyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded September 19, 2017

Thank you for letting us know about your experience with us. We are looking into your situation to see what we missed during your stay to make sure this doesn't happen again. In addition, our pool has been repaired as we were having issues with daily rain in the Jackson area which affected the chemistry of our pool. We hope you give us another opportunity to serve you in the future as we are doing our best to make sure all guests experience a wonderful stay. Thank You!

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Reviewed August 7, 2017

We enjoyed our stay at this hotel. Room was clean and well kept by the house keeping crew. Amenities were good. Location was great as it was walking distance to the trade mart. Front desk staff were friendly and helpful made the stay with our toddler very comfortable. Breakfast was good, variety of options. The security gate kept our vehicle safe and created a safe environment for us to enter and exit throughout the day. Will use this hotel in the future.

  • Stayed: August 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank CityTraveler0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded September 19, 2017

Thank you for your 5 star review! We hope to always do the best we can for all guests when they come visit Jackson, MS and Best Western PLUS. See you soon!

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