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“One night stay”

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Best Western Plus Jackson Downtown-Coliseum
Ranked #4 of 39 Hotels in Jackson
Certificate of Excellence
Reviewed May 27, 2014

This was a good hotel for a one night stay. It was right off the freeway and convenient for getting on our way the next day. It is decorated with African accents in the lobby and has a gated entrance and exit.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Johnny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded June 5, 2014

Thank you for your review! We take great pride in our property and truly believe our interior designer did a fantastic job with our lobby. Come back and see us with new updates coming soon!

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262 - 268 of 361 reviews

Reviewed May 25, 2014 via mobile

Given that this is a 2-star Hotel, I do not have high expectations. However, I do assume the basics. The house cleaning staff in this hotel is atrocious. They woke us up at 9:15 a.m. And asked to change our towels and the trash cans. I told them we were on vacation and still resting. She came two more times at 15 minute intervals until I finally called the front desk and ask them to have them stop coming to our room until we got up. This resulted in us getting no housekeeping service at all.

The next day, although they were told not to the service until checkout time, they knocked on the door at 8:15 a.m. The woman literally knocked and then barged into the room. Luckily, I had a chain on the door and this stop her from entering the room. She then proceeded to knock again five minutes later. I called the front desk. They assured me she was told not disturb our room. And yes, I know all about the sign to put on the door. There was not one available in the room and there was not one available at the front desk.

I was traveling with my 87 year old aunt. She was awakened and very early in the morning twice. It was ridiculously bad service.

Stayed: May 2014, traveled with family
2  Thank TravelingProfDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded May 26, 2014

Thank you very much in taking the time in writing us a review! I would like to apologize for your experience with us at the hotel and housekeeping. This is not acceptable and we will do everything in our power to correct this immediately. Please email us at bwexecutive@gmail.com at your earliest convenience with your checkin date and room number so we do research on our end. We have made many improvements at our hotel and a staff member not providing superior consumer care is an issue that will be resolved. Management and staff at Best Western Executive Inn strive to provide the cleanest rooms and best service in Jackson, MS. We fell short on your experience and with your feedback, we will make the necessary adjustments to provide better service to our guests. Thank You.

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Reviewed May 23, 2014 via mobile

The room is nice and clean. No complaints from that aspect. Parking lot is gated due to questionable location. Went for a swim and the pool floor was full of sand and grit, and you skin felt greasy and slick afterwards. I was out of the pool as fast as I got in. Staff seems nice and inside the hotel is nice. I probably wouldn't come back here, but it's more due to the location.

Stayed: May 2014, traveled as a couple
Thank Matthew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded May 26, 2014

Thank you very much for taking the time in giving us a review! Best Western Executive Inn is located near the MS Coliseum where the largest events in MS usually take place near our hotel. We take great pride in the location of our property as we are located in this area. Our gated entrance is merely to guarantee a parking space for our guests during these events. We strongly believe our private parking is a plus over other hotels on the exit where private parking is not an option. With the pool, I would like to apologize for the issues you encountered. We have recently re-plastered our pool and have contacted our pool cleaning expert to assist us in removing this sand from the pool. Once again I thank you for your review. By letting us know about your experience, it gives us an opportunity to improve our facilities and services. We hope to see you again and your issues will be fixed immediately.

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Reviewed May 12, 2014

This was a stay that pleasantly surprised us. The staff were friendly an the breakfast was good as well. It was nice to be able to walk to supper after checking in. This stay was definitely worth the price!

  • Stayed: May 2014, traveled as a couple
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Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded May 26, 2014

Thank you very much for your review. We are always doing our best with Best Western Executive Inn and appreciate your feedback! We hope to see you again soon!

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Reviewed May 5, 2014

The hotel is really nice and clean. The staff will go above and beyond to accommodate any need you may have. The rooms have recently been remodeled and they are very spacious and clean. We didn't use the pool, because it was being cleaned, but it was nice to have a hot,fresh breakfast every morning. Every member of the staff, from the counter folks to the housekeepers were friendly and helpful. Another great thing is that this is a non-smoking hotel, and everything was fresh and clean.

Room Tip: If you need anything at all, just ask the extremely helpful staff.
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  • Stayed: May 2014, traveled as a couple
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Thank SWilson1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave P, General Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this reviewResponded May 8, 2014

Thank You very much for your review. We appreciate your business and look forward to serving you again in the future! Thanks!

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Reviewed May 5, 2014

I just spent the last three days in Jackson Mississippi best Western Hotel executive in. I am a early riser so every morning at 6 AM Tina was their breakfast was prepared beautifully and on time. Tina everything was perfect every morning thank you for your professionalism and a great attitude best Western you should be proud to have staff on duty to take care of customers the way Tina does. I look forward to future stays at best Western and I hope Tina is there to provide service thank you so much Charles Jackson.

Room Tip: Supper clean
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  • Stayed: May 2014, traveled with family
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Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

We had a great experience at this hotel during a rough week when a family member became ill on a cross country trip, and needed hospitalization. The hotel is the closest to all of Jackson's major hospitals. They have gated the parking to prevent folks from the arena and other large event venues located nearby, from using their guest parking, which I appreciated. The staff was warm and caring, and went the extra mile when we needed coffee or tea at off hours or wanted late night oatmeal. The big flat screens were an extra bonus with the new modern furnishings.

  • Stayed: April 2014
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Thank CinderellaOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Jackson Downtown-Coliseum

Address: 725 Larson St, Jackson, MS 39202-3437 (Formerly Best Western Executive Inn)
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jackson
#3 Best Value Hotel in Jackson
#4 Business Hotel in Jackson
Price Range: $89 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Jackson Downtown-Coliseum 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
42" HDTV's, Blocks away from Downtown Jackson, & Coliseum. Restaurants walking distance. Newly renovated as of January 2015! ... more   less 
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Also Known As:
Best Western Executive Hotel Jackson
Jackson Best Western
Best Western Jackson

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