First impressions are so important. Three of my group of 12 people for our conference including myself had the unmitigated gall to attempt to check in at 2:30 p.m. instead of 3:00 p.m. A scowling and sharp-tongued Tawanna Bell was at the desk and was beyond rude to everyone who stepped up too early. We can all understand this hotel policy but Ms. Bell has absolutely no business being the first person the customer encounters at this establishment. To say she had an attitude problem in no way fully describes the demeanor of this employee.
That said there are four things that kept this place from earning the lowest mark I have ever given a place of lodging. A. The hot breakfast in the morning is great. B. The cocktail hour in the evening is very nice. C. The Speakman shower heads in the bathroom are wonderful and D., the beds are comfortable.
But…….if you are going to operate an establishment of this nature in the deep South, you need adequate air conditioning. The whole place was hot and my room was boiling. Others in my party had the same problem and some even changed rooms to no advantage. It makes no difference if your bed is comfy if the room is too hot to sleep. Management was informed about my room to no effect because the AC units are old, outdated and basically non-functioning. When it is in the 90’s outside, that is a real deal killer.
A musty smell permeates the place and there was mold in my shower along with the occasional bug or two. The carpets are dirty and the hallways are so hot that one is compelled to take the stairs rather than wait on the elevator. For a hundred bucks a night, you can do so much better in Jackson despite the good location of this hostel of horrors.
- Official Description (provided by the hotel):
- The Cabot Lodge Millsaps is the perfect headquarters hotel for both business and leisure travelers to Jackson, Mississippi. Our superb services and amenities coupled with Cabot Lodge warmth and hospitality will bring you back again and again. ... more less
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- Also Known As:
- Cabot Lodge Millsaps Hotel Jackson
- Cabot Hotel Millsaps
- Cabot Hotel Jackson