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“Historic hotel, excellent”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 39 Hotels in Jackson
Certificate of Excellence
Hernando, United States
1 review
“Historic hotel, excellent”
Reviewed April 8, 2014

Go back in time, by taking time. Ride the City of New Orleans train, jump off in route to New Orleans or Chicago. Stay the night and enjoy past grandeur of a time long ago. While visiting, take some more time to visit the Museum of Natural History, just a short ride from the downtown.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ted G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Thank you for your valued comment and the courtesies therein!
we all look forwrd to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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987 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Mccomb, Ms
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

Wow! Wow! Wow! Never have I been treated so well by hotel staff before!!! The surrounding neighborhood not so good, but the quality of this hotel makes up for any neighborhood shortcomings. The area is being revitalized and streets being re-done--so hope is near for that. Highly recommend the roasted tomato soup & cheese toast with melted brie--OMG good!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Kindly take "ownership" of how you were treated...as it is easy to be nice to nice people...even easier to be professional when in servicing other professionals.
We look forward to your return.
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Dallas, United States
2 reviews
Reviewed April 7, 2014

If you do any amount of traveling, you expect a certain amount of helpfulness from hotel staff, and most times you get it. There are the exceptions though - and the Hilton Garden Inn in Jackson, MS is one of them. You get the 'full court press' of Southern hospitality here and even when you are dining alone in the hotel dining room (which normally you wouldn't do because the food is mediocre) - you feel cared for and the food is SPECTACULAR! From one night to the next, the waiter remembers what you liked to drink, and whether you want to sit at the same table, or try a new one. Can you tell I LOVE staying here?! Unfortunately, this will be the last trip to this client and this wonderful hotel -if you have occasion to stop off in the downtown Jackson, MS - it is a MUST stay!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angala M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
You're the greatest...thanks for your courtesies!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2014

Snuggled on the corner end of the street, the building speaks beauty inside and out. Although I've only stayed here on business, I had the wonderful opportunity to attend a conference at the hotel which was a total delight. Accomodations provided during the conference were more than you could ask for. Staff are always friendly and it makes the experience of staying here more delightful each and every time.

In the evenings the "King Edward Grill & Bar" serves a wonderful variety of delicious foods and drinks. To add, one other favorite right down the street "Parlor Market" serves as another treasured jewel.

You can't get any better than this in Jackson which makes the pleasure of staying at this hotel simply beautiful!!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, June 19, 2014
You ARE a tresured jewel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia, United States
1 review
Reviewed April 4, 2014

This hotel is absolutely beautiful! Although snuggled on the corner end of the street, it is a treasured jewel covered with absolute beauty inside and out. Every stay here is more relaxing than the first. I primarily stay here on business trips, but this was a first for me to attend a conference at the hotel and the food was absolutely delicious to include the accomodations. King Edward Grill & Bar offers a wonderful variety of food faviortes. To also mention if you walk down the street you will also find another treasured jewel the "Parlor Market". Staying here is always a delight, A+.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, June 19, 2014
WOW- thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, United States
1 review
Reviewed April 2, 2014

Our stay was booked with a wedding party for my Nephew - the entire staff was wonderful and did everything they could to make our staff and weekend great. I would encourage anyone visiting the Jackson Mississippi area to consider this hotel for their stay.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daphne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, June 19, 2014
We're honored by your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 2, 2014

For the priced paid for this hotel I expect better service. I requested tissue the first night of my visit when I used the 5 or so that were in the box. A new box did not arrive until housekeeping serviced the room the next day. Spring time in Mississippi is not a good time to run out of tissue. On the first night I had two sets of towels but on the second night I was only left one wash cloth, one hand towel and two bath towels. I like to have a hand towel for my hair and one to dry my hands.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank rhonda j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, April 7, 2014
Thank you for your recent stay with us and candid comments about your stay. We had one of the busiest weekends on record for the hotel and it certainly impacted our service to you - our guest. We forecast for such events and felt we were properly staffed and ready, however had several opportunities impact our readiness. However, I will not make excuses, as honestly when things occur in our operation that impact good / bad we need to have backup plans to address them. We are reviewing our backup plans (Staffing, Operations, and back up support in general) to be prepared ahead.

I most certainly welcome your call or email to address further, with the hopes of making amends for this less than stellar visit, and regaining your confidence in our operation.
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 W Capitol St, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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