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“Comfortable and friendly”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 39 Hotels in Jackson
Certificate of Excellence
Moselle, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable and friendly”
Reviewed October 14, 2013

I come to Jackson often for work and I always look forward to staying at the King Edward. The rooms are clean and comfortable and the staff is the friendliest of any hotel at which I've stayed. I have never been disappointed!!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,022 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
Helsinki, Finland
Level 5 Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 12, 2013 via mobile

We were totally amazed when out GPS directed us to the area. It was like the abandoned area. But when the valet welcomed you to the hotel you fear turned to reliefness. Hotel had luxorious hall great staff and nice rooms.
We didn't go to pool but bar was nice expensive though but nice.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1011S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island
Level 6 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 11, 2013

I gave you a good rating, because your staff was so friendly, competent and helpful. That was evident due to the cleanliness of the rooms, and overall experience of staying at your hotel. I just hope you hire more help for those who are working in the Dining Room.

When we arrived in the dining room, there was only one cook and two waitresses, but the place was full. As a result, none of our meals were coordinated, and the waitresses were run off their feet (yet remained professional and friendly). Most employees would have run for the door, so my complaint is not with your staff, but with the fact that your hotel doesn't have enough people working in the dining room. When people get up and leave because they can't wait any longer for their food, you have an under-staffing issue.

Other than that, your hotel is spectacular. Someone mentioned the construction, and we didn't find that bothersome. There really isn't much a hotel can do about that, in a city! We also took advantage of your personalized chauffeur service - and are just hoping you get the dining situation fixed.

  • Stayed September 2013, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CopperMoonGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawton, Oklahoma
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 10, 2013

The hotel interior is beautiful. The rooms are great. The bad news is its in what seems to be an abandoned area. The downtown area looked hazardous to my health. I started to get concerned with where my GPS took me. The construction also made it hard to get around. Second, unless you ate at hotel you had only two other choices - but the food was good, only expensive. Another issue, parking, or rather lack there of. They have self-parking and valet and no ability to leave without a special key not your room key but there isn't a sign telling you this anywhere in good view. They have two costs for valet and self-park but due to lack of spots you are really forced to use valet or self park in valet area. Very confusing!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sylvia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Houston, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2013

The staff at the hotel are the best we've ever encountered. Every one of them is friendly and attentive. They go out of their way to ensure that our stay is pleasant. The chefs make some of the best inventive breakfast items I've ever had. No rubbery eggs here. We stay here every time we are in Jackson!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 217lorim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Your business is truly important to us and we really appreciate you taking the time to write a review. Please know that we would be honored for you to stay with us on future visits to Jackson, MS. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
124 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed October 7, 2013 via mobile

This hotel messed up our credit card payment arrangements, charges 16 dollars for breakfast and 15 dollars for valet parking. Over two weeks in Mississippi, we have stayed in Comfort Inns and Hampton Inn all of which have been excellent. This was more expensive and less good though the snack we had in the coffee shop was excellent.

Stayed October 2013, traveled with friends
Helpful?
Thank Simon1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, October 9, 2013
Thank you for your review. I understand that you were dissatisfied with our prices and that you found them to be too expensive. I sincerely apologize for this and assure you that we do all we can to create a great experience for each one of our guests. We are actively looking for ways keep costs low and offer enhanced services for your comfort and convenience and will definitely keep you review in mind.

Again, I do thank you for your review and sincerely apologize for any inconveniences you may have gone through. I hope that the next time you are in the area, please consider staying with us at again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, United States
1 review
Reviewed September 26, 2013

This hotel was one of the nicest I have ever been to, especially the staff. They were so accomodating and the rooms were clean and spacious. The shuttle was so perfect for our needs and the drivers were knowlegeable and courteous. The beds were adjustable for your individual comfort and a good night's sleep was easy to achieve.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 14, 2015
Thank you for your review. We truly appreciate your business and would be honored if you would stay with us on future trips to Jackson. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 W Capitol Street, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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