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“Not right at the centre of town but a beautiful hotel”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 39 Hotels in Jackson
Certificate of Excellence
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not right at the centre of town but a beautiful hotel”
Reviewed August 8, 2011

The hotel lobby is beautiful, the rooms clean and plenty big enough and the indoor pool and spa was great. Service was very good. The only downside for us was food. We were on a budget and eating in the hotel is very expensive. Most food places, especially budget options, are across the other side of town. There was also no complementary breakfast which was a shame.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krisnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 11, 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,008 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Calgary, Canada
Level Contributor
158 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed August 6, 2011

Beautifully renovated hotel downtown. Nothing within walking distance and rough area. but full service restaurant in the Lobby which was very good. They have valet parking and security outside which is necessary in this area. Good for business travelers

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cgyguy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 11, 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 4, 2011

The hotel is beautiful, historically renovated, but the area the hotel is in is not renovated. We called the hotel to let them know we would be late and they said everything would be waiting for us. Checked in and went to our room only to find room service items outside the door and it occupied, front dest was pretty quick but by at 12am with a 5yr old kind of distressing...had to move with luggage cart...finally the 3rd room was a success??? who knows what the problem was??? the room was very clean, with refrig and micro, comfty bed. Pool area was nice but very cold (inside pool) and very chemical smelling. Breakfast was great, wonderful! Probably would not stay here again just b/c of the area surrounding the hotel, didn't feel safe with a small child.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Bubbie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 11, 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, Mississippi
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 1, 2011

Arrived very late to check in. (315am) Keep in mind that check out is 11am. I asked for a late check out if possible, and was told that it would not be possible since there was a heavy check out. There is no way that the cleaning crew can clean every room at 11 o'clock on the dot. I told him that I had been driving all day and was exhausted. All he could say is I'm sorry. When I got to the room it was a double. I had booked a king. I had to go back downstairs and get the new key. Then, when I went to the new room, it was a handicapped room right across from the ice machine and elevators. It was very noisy. I found icecream in the fridge and candy wrappers on the floor. Plus, parking cost is $14.00.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank swardrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, August 7, 2011
Dear Guest,

Thank you for sharing this experience with me. My apologies for our inability to better handle your request. Under these circumstances, a simple extension of 1 - 2 hours would have been easy to accommodate. Please be assured that I will use your comments as a training tool to further empower the night auditor to better handle circumstances such as these. Thank you again for your constructive feedback.

Kind regards, Marlene Macaluso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thibodaux, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2011

Beautifully restored historic hotel, with all appropriate bells & whistles. Friendly, attentive staff. Spacious, comfortable rooms. Minor Negatives: Breakfast is overpriced, eggs are powdery. No bell hops outside to assist w/ luggage. Indoor pool area smells heavily of chlorine.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RandyOrgeron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 11, 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin,tx
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2011

Great service, location, beautiful lobby, delicious buffet breakfast. It was no ordinary hotel . There is a history behind the place and it is absolutely opulent . Well it is not the Ritz but at $109 with a -AAA discount we couldn't be more please. Ate at upscale restaurant the Parlor Market,, only a block away which they recommended. First class.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tequila_sheila13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 11, 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 15, 2011

Very convenient location to stop while traveling on the Natchez trace or down to new Orleans. We almost didn't book a room after reading the reviews about the location. I'm glad we didn't listen! The location is fine, it's downtown and the area is on it's way back. Not once did we feel less than safe. We had coffee outside in the morning, took a walk and spent time outside in the evening talking to the manager. The rooms are brand new and larger than a usual garden in. Lobby is spectacular. Breakfast crummy, but we've had worse. Next time we will find a local spot to eat. If you like your hotels with some atmosphere, go you won't be disappointed!

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Indyjack18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, June 21, 2011
Dear Indyjack1,

Thank you for sharing your experience....and for your enthusiasm about the resurgence of Downtown Jackson. We very much enjoy sharing our historical significance with our guests. Awe and excitement abounds! And we'll keep tweaking the breakfast experience until we get it right.

Kind regards,
Marlene Macaluso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 W Capitol Street, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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