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“Amazing service clean rooms could not have been happier.” 5 of 5 bubbles
Review of BEST WESTERN PLUS Goodman Inn & Suites

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BEST WESTERN PLUS Goodman Inn & Suites
Ranked #3 of 10 Hotels in Horn Lake
Certificate of Excellence
Ridgeland, Mississippi
1 review
“Amazing service clean rooms could not have been happier.”
5 of 5 bubbles Reviewed December 15, 2013

We stayed last night and had exceptional service, a great clean modern room and got to spend time with some of the best people down in the lobby. Our company stayed for our Christmas party just as we did last year and the year before that and every time all good experiences I have not herd any of my coworkers complain only positive things and this is probably 50+ rooms each time that is unusual to have that big of a group and not hear any complaints.
Great hotel+Great staff = Happy guest

Thanks Best Western!!
-Red from DTC

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Redshvac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 18, 2014
Thank you for your amazing review, we are so pleased that your group always enjoy their stay during your annual Christmas party. We always look forward to having you guys stay with us. We can not wait to have you again this year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
    136
    79
    39
    20
    17
See reviews for
99
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
1 of 5 bubbles Reviewed December 15, 2013

Dirty pillow cases on beds
Mold in first room 109 in bathroom them room 313 same mold
Indoor pool ice cold
Hot tub water so low half jets not even in water then they add cold while u in there.
No bacon for 2 days
No hot choclate
No hot tea
Manger with attuide
Side door dont open and had run in rain get in
Dirty room
No bacon. For 2 days

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank maid2clean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 14, 2014
I am truly sorry about your disappointing experience during your stay.

This is a very concerning review and I am taking your comments very seriously. I will follow-up with our General Manager right away to understand what happened with your room and the other problems as this is most definitely not how it should feel for guests at Best Western Plus hotels.

In the meantime, I would love to personally apologize for what is an unacceptable experience. Could you please email me at pandawithbestwesternhl@yahoo.com.
I look forward to connecting with you, and once again, thank you for sharing your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walls, Mississippi
1 review
4 of 5 bubbles Reviewed December 9, 2013

Stayed here for a date night. We used the pool and spa, they have a small bar and snacks in the lobby. There are lots of restaurants close by, and it is right near the Interstate, The rooms are very nice, good size, and the beds are FANTASTIC,,, I had heard that they were and was very pleased.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank BarTheDont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 17, 2014
Thank you for your review. We are so glad that you enjoyed your stay with us on your date night. We hope you choose to stay with us again on your next date night.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham, al, United States
1 review
5 of 5 bubbles Reviewed December 8, 2013

We had a great experience this weekend. The staff were very friendly & helpful. Décor was very modern and the beds were very comfortable. They serve a full breakfast which was great as well. The hotel is in a great location- close to everything you could need eat/shopping wise, 15 minutes from Memphis & about 25 minutes from Tunica. I would highly recommend this hotel!

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Crystal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 17, 2014
First of all thank you very much for selecting Best Western Plus for your getaway home and for sharing your truly wonderful experience with us.

We are thrilled to know that you truly enjoyed the relaxing atmosphere, delicious and varied breakfast options, as well as excellent service provided by our dedicated associates.

Please be assured we will share your kind words with each one of them and they will most certainly be proud to know they were able to make your stay memorable.

Thank you for recommending us to friends and family and we cannot wait to welcome you back during your next Memphis vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

This hotel was a free night stay so the proverbial gift horse. However, I spent condiserable money to "earn" the free night promotion and expected to use it at a nice hotel. While the staff during the morning and check-out process were wonderful the check-in clerk and the overall experience left a lot to be desired. The night clerk was a bit rude, the room wasn't the cleanest and also the door latch was broken which made me a bit uneasy about security as I'd never been to that area before.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 288deborahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 17, 2014
I am truly sorry about your disappointing experience during your recent stay.

This is a very concerning review and I am taking your comments very seriously. I will follow-up with our Director of Front Office right away to understand what happened with your room and the call back as this is most definitely not how it should feel for guests at Best Western Plus hotels.

In the meantime, I would love to personally apologize for what is an unacceptable experience. Could you please email me at pandawithbestwesternhl@yahoo.com.
I look forward to connecting with you, and once again, thank you for sharing your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jensen Beach, Florida
Level Contributor
532 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 1,019 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

We decided to stay here as it is close to Graceland, and the area is safe. We also found out that this Best Western is only about 15-20 minutes from downtown Memphis as it is real close to I-55. There are plenty of restaurants in the area too.

We were pleasantly surprised to find out how modern this hotel is. The room was extremely clean and the AC cold. Even though large planes flew overhead, especially the Fed-EX planes, you could not hear them in the room or the hotel.

The breakfast area is extremely large. We found this not to be true in other Best Westerns. The foyer has a pleasant water-fall and a welcoming mat. There was no problem with the internet.

With the great accommodating breakfast provided, we felt this hotel to be a winner amongst the other chains in the area. We would not hesitate to stay here again.

Room Tip: There are many hotels in are area, but this hotel is clean and close by Graceland
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 14, 2014
Thank you so much for your kind review. We are so happy to hear that you really enjoyed every aspect of your stay. We are striving to make sure that every guest has a memorable one. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

This hotel is pretty new so it's in good condition. When we first checked in a woman working the front desk (with a panda bear tattoo on her wrist) was nice but also seemed apathetic. We needed a luggage cart and she seemed unconcerned, like "oh well, they must all be in use" with offer of a solution or to help. During our stay we saw her several times sitting behind the counter on her phone. All the staff we encountered were nice, but no one went out of their way to greet us, etc.

The floors and walls are VERY thin, we could hear people waking above us (which I have never had happen at a hotel) and we could hear people next door and walking in the hall almost as if they were in our room. The room itself was nice and clean. We were missing a toilet paper holder and our over-flowing trash cans were not emptied the entire time we were there, which was strange and gross. But, the room was large and the bed was soft, so that was great.

We were glad that breakfast was included but it's nothing special and nothing very healthy (unless you're into eating old apples). All the bread products were white (no wheat at all) and there was jelly but no peanut butter. They had hot coffee but no tea--if you are a tea drinker pack your own tea bags. There were eggs and waffles and sausage as well. I wasn't expecting anything fancy but overall it was "eh."

If we were in this area again we would consider this hotel. Anything negative we experienced was minor and we would definitely give this hotel another try.

Stayed November 2013
Helpful?
Thank pinkbird_creates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review, July 14, 2014
First of all thank you very much for choosing Best Western Plus Goodman Inn & Suites.

We are excited to know that you had a enjoyed our big rooms and soft beds, however, we are truly sorry to read about the lack of available luggage carts that you are describing, and the lack of interactions from hotel staff. We would like to assure you that these issues are being addressed in order to resolve this matter to assure all our valued guests’ comfort and satisfaction.

Once again, thank you very much for your preference and we are very much looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Goodman Inn & Suites

Property: BEST WESTERN PLUS Goodman Inn & Suites
Address: 6910 Windchase Dr, Horn Lake, MS 38637-1453
Phone Number:
Location: United States > Mississippi > Horn Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Horn Lake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Goodman Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
In Door Heated Pool & Spa, Evening coctail reception at the bar. Newest and the most beautiful hotel on the exit. ... more   less 
Reservation Options:
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Also Known As:
Best Western Goodman Hotel Horn Lake
Best Western Goodman Inn And Suites

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