Do not trust this motel with your credit card information.
I was errantly charged for a night's stay, even though I cancelled the reservation 3 weeks before the scheduled date. After dialogue, I e-mailed a copy of the cancellation notice to the manager, Mr. J. P. He refused to cancel the credit card charge. At first, he said that I could only make reservations online, I couldn't cancel them. This is ridiculous. I have Gold Status with Wyndham hotels because I travel so frequently. I often need to rearrange travel dates. This is the only motel I have seen that does not want to honor confirmed cancellations. Finally, the manger said that Super 8 reservation service didn't tell him of the cancellation, so it was their problem, not his. They would need to refund me if I would get any money back. What! I couldn't believe his words!
My reservation was a contract. His only right to charge my card was according to the terms of the contract. It gave cancellation instructions. I followed them and had written confirmation and he had a copy of the confirmation. As of that point, he had no legal standing not to reverse the charges. He put the charges on my card, he was obligated to remove them was he had written proof that they were made in error. Yet, he refused to do this.
I finally complained to the credit card company and it only took a few hours for them to decide to reverse the charges. It was that obvious that VISA did not approve of the way the manager was handling the situation.
I would not trust this motel with my credit card information. The manager waited for more than two weeks to get back to me after my first complaint and then only after I formally complained to Super 8 corporate. . Actually, he should have called my cell phone the same day he first found out about the problem, not over two weeks alter. Then, once he finally did call me and he had proof of a confirmed cancellation, he still refused to honor the terms of the initial reservation agreement. He had no grounds not to reverse the charges.
It was unfortunate that I had to go to VISA to get this problem resolved. There is no excuse for such blatant behavior by a manager of a motel.
- Official Description (provided by the hotel):
- This Newly Renovated Super8 Hattiesburg is located just south of I-59/Exit 67A On Hwy 49. All rooms has 32" LCD Tv Microwave Refrigerator Coffee Maker Hair Dryer Iron/Board. Free High Speed Internet in all rooms. Free Super Start Breakfast. Convention Center & University of Southern Mississippi very close.Restaurants nearby. Hattiesburg Zoo 2 Miles. Camp Selby 8 miles on hwy 49 south.Turtle Creek Mall 3 miles. ... more less
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- Also Known As:
- Hattiesburg Super 8
- Hattiesburg Super Eight
- Super 8 Hattiesburg
- Super Eight Hattiesburg