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“Not very clean!”

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Candlewood Suites Hattiesburg
Ranked #11 of 33 Hotels in Hattiesburg
Certificate of Excellence
2 reviews
“Not very clean!”
Reviewed July 13, 2013 via mobile

We stayed here on the way to Gulf Shores, Alabama. Rooms were dingy and bathroom could have been cleaner. I found hairs in the bed and a cockroach crawling in the sink. No continental breakfast. For the price I expected more.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommyof2r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Hattiesburg, responded to this review, July 30, 2013
Dear mommyof2r,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    76
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    17
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Copperas Cove, Texas, United States
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 12, 2013

Absolutely wonderful experience. Immaculate and beautifully decorated suites with everything you need for an extended stay. Free laundry, indoor/outdoor pool and fitness center. Staff is very helpful and extremely friendly.

Room Tip: The one bedroom suite is great if one is up and other is sleeping.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, August 23, 2013
Annie, thank you for coming and staying with us; we are excited and honored to know that your stay at Candlewood was a wonderful one. Our team takes pride in ensuring that the guest checks in to a clean and well ordered room and feels as comfortable as possible during their entire stay. We hope to see you again and make your next experience even greater than before. All those great amenities are here to stay for your comfort and satisfaction. Again, we thank you for coming and staying with us and we are ecstatic to welcome you to the Candlewood family; your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level 1 Contributor
4 reviews
Reviewed July 4, 2013

My check in date was in August, 2012. Checked out June, 2013. Wonderful and caring staff ... my new adopted extended family. Stayed in an one bedroom suite. They do not have a restaurant or swimming pool; however, their sister hotel 'Holiday Inn' does. The restaurant, Bapa's Bistro, delivers. Loved it. It was my home away from home.

Room Tip: Rooms on the end are much quieter. The one bedroom suites on left side is the sunniest which can mak...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, August 23, 2013
Marcia, first and foremost we loved having you and we sincerely thank you for all of your kind words and are grateful that we were able to make your stay with us as homelike as possible. Anytime you are back in town you let us know and we will take care of you even better than before. We miss you and thank you for always being you and making our days of work brighter. We are honored to have been able to accommodate you and become your family! We look forward to seeing you again and you know we’ll have your room clean and ready for your arrival.
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Hattiesburg, MS
1 review
Reviewed June 4, 2013

I stayed here for 3 1/2 months after my home was destroyed in february by the tornado. the property is great, however, the staff is over the top!! This became home for me for awhile. I highly recommend Canlewood. Keep up the good work guys!!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, July 8, 2013
Scott, thank you so much for your heartfelt review and comments. From the entire team here at Candlewood we thank you kindly. Though the circumstances for your stay were grave, we were happy to have you and get to know you. Your presence was always uplifting and we sincerely enjoyed having you here at our hotel; one of those bittersweet moments when you were gone – happy that you were able to go back home and sad that you were leaving us. But, with that said, we are extremely happy that you are settled into your new home and we hope that it brings you joy. We thank you again for your stay, your kindness, and your friendship and know that if you are to ever stay with us again, we’ll have the diet coke ready for you in the morning before work.
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1 review
Reviewed May 31, 2013 via mobile

Our first time to stay at a Candlewood. I've looked around to find something to criticize; even the vents in the ceiling are spotless. An added desk in lobby area with internet ready computer would be nice. I recommend and would stay here again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uniktings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, July 8, 2013
Thank you for coming and staying with us and we are excited and honored to know that your first stay at Candlewood was with our team here in Hattiesburg and that it was a positive one. Our team takes pride in ensuring that the guest checks in to a clean room and feels as comfortable as possible during their entire stay. We hope to see you again and during your next visit we will happily show you to our business office which contains an internet ready computer and printer, located in the hallway to the left of our lobby area, so that you can be accommodated for all of your business needs. Again, we thank you for coming and staying with us and we are ecstatic to welcome you to the Candlewood family; your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
louisiana
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2013

We'd never stayed at this franchise before so we didn't know what to expect. This room had a full-sized fridge with ice maker, two-burner cook top, sink, and even a dishwasher. Dishes and utensils were supplied. It came with two double beds, a large desk. and TV. The bathroom was spacious. The whole room was clean. There was a recliner, also, but it was a bit worn. This is probably a great place for an extended stay, but we would've preferred a regular hotel room with a free breakfast. Staff was very friendly and accommodating! Snacks and various items were available in the lobby. There was a workout room, but I did not use it. I didn't even look to see if there was a pool.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crjennings2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, July 8, 2013
We thank you for you business, your stay and your insightful review. The amenities which are found on our property are in fact primarily focused on extended stay guests since we are an extended stay hotel and we sincerely apologize if that was not made clear during the time of your check-in . We understand that as a transient traveler your preference for a regular hotel; but we are humbled that you gave us a shot and at least to experience our amenities. So, if you are ever in town and plan on having an extended stay we would love to accommodate you and have you stay here with us to really get a feel of our franchise. Also, we do not have a pool but our sister property right next door, Holiday Inn and Suites, has both an indoor and outdoor pool and since we are owned by the same company you are more than welcome to use it when staying here with us. We thank you again and hope that we get to see you when you are in town.
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1 review
Reviewed May 23, 2013

The staff at this hotel have been just great to my team of employees who spend up to four weeks at a time at this hotel. There is no better value for the money. Being able to have a kitchen in each guest room and access to free guest laundry are amenities that make all the difference for an extended stay. The hotel does not have a pool but they do have an agreement with the Holiday Inn next door so we could go swimming! Accommodations are clean, comfortable and well maintained.

Stayed May 2013, traveled on business
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob P, General Manager at Candlewood Suites Hattiesburg, responded to this review, July 8, 2013
Thank you, Julie M, we are pleased to know that your team has been well accommodated here at our hotel and honored that you are happy with the service in which has been provided for you and your team. Hopefully we will continue to make you proud and successfully accommodate the team to the best of our abilities. Now that it’s summertime hopefully they all can enjoy themselves at the pool and later and have a great time. Again, we thank you and your team for your business and your remarkable review and we look forward to continue doing business with you and accommodating all the team members.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Hattiesburg

Property: Candlewood Suites Hattiesburg
Address: 9 Gateway Dr, Hattiesburg, MS 39402-8153
Phone Number:
Location: United States > Mississippi > Hattiesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #11 of 33 Hotels in Hattiesburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Hattiesburg 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Our Hattiesburg, Mississippi hotel offers the Comforts of Home. All travelers enjoy the convenient location and the quality amenities of the Candlewood Suites extended stay hotel in Hattiesburg. Lodging at our hotel puts you just a short drive from attractions like the Hattiesburg Zoo, Turtle Creek Mall, the All-American Rose Garden and the Armed Forces Museum. The Hattiesburg - Laurel Regional Airport (PIB) is only seven miles away. Hattiesburg offers you many attractions. You can try your luck at the many Gulf Coast casinos, play a round of golf at the area's golf courses or learn more about the town's history while you shop and dine in historic downtown Hattiesburg, which is only four miles away from our hotel in Hattiesburg. Our extended stay hotel's location is ideal for corporate travelers visiting the Lake Terrace Convention Center, BAE Systems, Forrest General Hospital, Wesley Medical Center and Camp Shelby Military Base. We meet your needs for relocation or an extended stay in Hattiesburg with our hotel's amenities. Each of our studio and one-bedroom suites includes a fully equipped kitchen, an over-sized desk with two chairs and free high-speed Internet access. You can enjoy amenities like a 24-hour fitness center, a convenient business center, free guest laundry facilities and our Candlewood Cupboard convenience store. Our extended stay hotel in Hattiesburg, MS is your 'home away from home'. ... more   less 
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Also Known As:
Candlewood Suites Hattiesburg Hotel Hattiesburg

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