We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Late Arrival - Hassle on Reservations”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Hattiesburg
Ranked #3 of 33 Hotels in Hattiesburg
Certificate of Excellence
Elyria, Ohio
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Late Arrival - Hassle on Reservations”
Reviewed August 18, 2013

Traveling the highway looking for a hotel later in the evening proved to be frustrating with this Hilton. I am a Hilton Honor Member and have stayed a numerous Hilton's but was disappointed in the front desk service when I called to make our reservations. When I called the individual at the front desk (only been working there since April) sent me to the reservation line as she was helping another quest vs asking me to wait on hold. Took me a good 10 minutes to book with an individual that I could not understand and that made some promises that did not match up to the hotel policies. When we arrived tried and ready to get in our room, it seemed like we were an inconvenience to the front help desk. Room was clean and worked out for our family of four. Expensive with no free breakfast which was disappointing. Highlight was that an individual working the breakfast shift wished me safe travels when I was getting coffee in the morning. She was kind and asked where we were from. etc... Pool needs more chairs to sit in; but room clean, pool clean.

Room Tip: Traffic can be noisy in the morning from all sides as this hotel is in a busy area.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

406 reviews from our community

Traveler rating
    229
    89
    55
    22
    11
See reviews for
152
59
18
144
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2013

I was very surprised to read some of the negative reviews about this hotel.We stayed here one night en route to New Orleans and found it very comfortable. The free coffee and flapjacks in reception when we arrived were a nice touch. The staff were very friendly and helpful. Lee on the front desk printed us off a list of the top places to go in New Orleans including restaurant and bar recommendations which was really helpful.(If you read this Lee we did our best to get round all 16!!) We had a drink in the bar on the way out for the evening and again the bar man was very friendly and welcoming. We ate at Georgia Blue nearbywhich we enjoyed.
We didn't have the hotel breakfast so can't comment but the pool and fitness room were good.
Would stay here again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Gorda, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2013

ATM out of order. Soft drink machine empty. No free continental breakfast. Unfriendly staff. Very messy eating area for expensive breakfast. Empty wine bottles displayed to make it appear that there was a welcome drink. Not so. Very expensive compated to the other places on our trip that offered a continental breakfast. Hall was littered with room service breakfast trays.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney, United States
2 reviews
Reviewed August 6, 2013

Kitchen person was very unfriendly and made usfeel like we were bothering her. Orders were late and all messed up. i believe four groups or families were waiting or trying to get their correct orders. Took at least a half hour longer.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, United States
1 review
Reviewed August 5, 2013

Though it was a way away from downtown Hattiesburg, the Hilton garden Inn was a terrific experience in large part due to Lee, who worked the midday to night shift at the front desk. Highly recommend staying here just to interact with the staff, and try some of the good area restaurants (Georgia Blue and Chesterfield's are top of the list).

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontotoc, Mississippi
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 3, 2013

The rooms are very clean and comfortable. And believe me, I am somewhat critical when it comes to hotels, I expect cleanliness!!! But I have zero complaints on this one. Also, the hotel lobby is beautiful and very nice. In summary: We had a very comfortable stay and did not experience any problems at all. I loved it!!.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank MsMM43960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 31, 2013 via mobile

Our recent stay at this hotel was great. The staff was very friendly and helpful. The breakfast was nice - it is an additional charge, but we enjoyed it.
The room was clean, comfortable - my only complaint it the bathroom door seemed large and awkwardly placed.
I would definitely stay here again. The price is a bit higher than others, but we felt it was worth the extra.
Parking lot a little hard to get in/out.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzieshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hattiesburg hotels
0.1 mi away
Best Western Premier University Inn
0.1 mi away
Hampton Inn by Hilton Hattiesburg
0.2 mi away
Microtel Inn & Suites by Wyndham Hattiesburg
Show Prices
Show Prices
Show Prices
0.1 mi away
Home2 Suites by Hilton Hattiesburg
0.3 mi away
La Quinta Inn & Suites Hattiesburg - I-59
2.0 mi away
Holiday Inn & Suites Hattiesburg
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Hattiesburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Hattiesburg

Property: Hilton Garden Inn Hattiesburg
Address: 133 Plaza Dr, Hattiesburg, MS 39402-1350
Phone Number:
Location: United States > Mississippi > Hattiesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 33 Hotels in Hattiesburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hattiesburg 3*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Travelocity, Booking.com, Hotwire, Orbitz, Hotels.com, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Hilton Garden Inn Hattiesburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Hattiesburg Hotel Hattiesburg
Hilton Hattiesburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing