Our 3 families planned a last minute summer vacation and the moms came together Saturday prior to our arrival date and located a condo. We liked that they had 2 - 3bd/3bth available in our price range. We received an email with pictures and choose the condo with 1king/2qu/2tw/1sleeper because of all the teenagers we had traveling with us, I confirmed that we wanted to rent the condo with specific beds types. We received the contract and it was for the other condo which had 2kings/2full/1sleeper, we tried to contact Legacy before our arrival and no one returned emails or phone calls. When we arrived at Legacy Tower we were given the keys to our condo and when we told them we booked the condo with more beds they said it had already been rented. "Bait & Switch" Frustrated we settled into our condo and wrote down everything that was wrong in fear of being charged for something we didn't break. We asked for an air mattress and one was given at no charge. Management also apologized and said they were obligated to provide sleeping for 10 and that's what they had provided. The pool area, workout facility and distance to the beach were great. This was a wonderful vacation with the exception of being given the wrong condo. I would stay down the street before dealing with the management team again.
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- Also Known As:
- Legacy Tower By Biloxi Beach Hotel Gulfport