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“Nice rooms, but internet ALWAYS down.”

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Comfort Inn & Suites
Ranked #2 of 13 Hotels in Grenada
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice rooms, but internet ALWAYS down.”
Reviewed June 29, 2013 via mobile

Our family booked a couple rooms two different weekends in June 2013, as we traveled through the area to and from the coast. We stayed here.because we needed a suite that had a door between the room and living room. This was the only one in the area.

The staff was friendly and the rates were comparable to suites we have had in other cities.

The rooms were clean. Nothing super fancy, but worked for a quality nights stay.

The free breakfast was mediocre, but so are most hotels and I didn't stay for the breakfast. I feel the room is the important thing at a hotel.

The big dissappointment was the so called free WiFi. The first weekend we stayed the internet was barely working. We called the 3rd party tech support and they rebooted the system. It worked for about 5 minutes then slowed to useless. There were 45-50 people on the wireless they said and there apparently was inadequate bandwidth or low end access points that couldn't handle the load.

The second weekend we stayed we couldn't even connect. The access points kept going up and down. Tech support had to call the front desk to restart the system. Never did come back up. The tech support was friendly and helpful, but that wasn't going to make it work.

In this day and age when everyone has a smartphone, tablet, or laptop, a hotel needs to invest in quality hardware and adequate bandwidth. If you need reliable internet, stay elsewhere.

AT&T did have LTE in the area and speeds were 3Mb up and down. Just hated eating up my data plan for something they should have provided.

Other than the internet, everything in the room was fine.

Stayed June 2013
Helpful?
Thank Mr-Cool-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Owner at Comfort Inn & Suites, responded to this review, July 1, 2013
Thank you for your view on your recent stays. Your feedback is very valued. I do apologize for the inconvenience of the internet and we will take measures to correct this issue. We look forward to you staying with us again in the future, if your travels bring you back to our area.
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109 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Lake Winnebago, MO
Level 5 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed June 27, 2013

I stayed here for a week and had a good night’s sleep every night. Mini-fridge and microwave allowed me to keep leftovers from the huge portions served at local eateries. This is not the newest facility, and is in need of some maintenance, but appeared to be very clean. The breakfast is typical of the chain with some mornings being more appealing than others. The price quoted over the phone matched my bill exactly without surprise charges for a room safe or parking like one might find in a large city. The staff was friendly, but not well informed about the amenities available to travelers locally. Some of the travel brochures and advertising books were outdated, but Dominoes still honored the coupons. The Manager responded to an online survey and seemed anxious to make improvements that will help unfamiliar travelers settle in to this community for short visits.

Room Tip: Be specific about your needs when you book.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank strattons117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Manager at Comfort Inn & Suites, responded to this review, June 28, 2013
Thank you for your valued review on your recent stay. Your feedback allows us to correct issues, such as the staff not being so informed with the amenities for travels. We appreciate your business and look forward you staying with us again.
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St. Louis
Level 4 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2013

Stayed here for one night on the way home from Florida. Very nice clerk,was most helpful with dinner suggestions. Large,clean rooms and comfortable beds. Would definitely stay here again.Pool was nice,just wish it had a hot tub. Breakfast was good.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitcatSt_Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Owner at Comfort Inn & Suites, responded to this review, June 19, 2013
Thank you for your review of your recent stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
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Frontenac, Kansas
Level 4 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 11, 2013

We pulled up in front of the lobby and saw the large banner advertising that this property is a Gold Award Property. I am an Elite Gold Choice privileges member so I have stayed in many choice properties and generally when you see that Gold Award banner, you don't think twice about staying there. I went in to check in and they had vacancy. I presented my membership card to the desk clerk and I asked if they had a discount or would upgrade our room, She told me "NO" and that they are a franchise and do not have to honor our membership cards. I also asked about the small snack packs that most properties give the gold members. She said that since I had asked that she would give me 1 sack but that it was completely at her discretion to do this and that she did not have to. She went on to let me know that the complimentary gift sacks were a suggestion by the home office but that this property did not have to follow it. I should have known by the rude desk clerk that I should have driven across the road to stay at the NEW Holiday Inn but I stuck it out. We were given a room on the 2nd floor and the carpets in the halls were filthy. Not only were they visibly dirty but it looked as if they had not been vacuumed in days. We almost left then but proceeded to our room. The room was ok, light switches had cracks, ledge by the air conditioner was cracked and broken. Our room and the hallways smelled of smoke so this must be a smoking property. This property is NO Gold Winner and whoever gave this property that rating should go take another look at this place. We went to breakfast of hard biscuits, bagels and scrambled eggs that were floating in water. Nasty breakfast. Needless to say we will not stay at this property again. Dirty and run down-stay at one of the new hotels or keep driving.

Room Tip: Do not stay here. I was charged over $100.00 for this filthy room.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank castawayplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Manager at Comfort Inn & Suites, responded to this review, June 13, 2013
Thank you for bring this matter to my attention. I assure you this is NOT how we handle our business. Please contact me directly at 662-227-8444, so we can take care of this matter. I do sincerely apologize for your experience!
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Wisconsin USA
Level 5 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 17, 2013

It is a shame that this place is as poor as it is. The design and layout is OK, but our experience with its cleanliness and maintenance was disappointing. We asked for a top floor room, and we were accommodated in this by a very curt and unsmiling desk person. We found the room to be dirty; there was a thick layer of dust and hairs on all of the furniture. the bathroom floor was dirty and a soiled washcloth was on the floor. Fortunately, the beds seemed OK although after our first impressions we wondered if the bedding would have been changed. We were exhausted and didn't ask for a different room, although we pointed out the deficiencies upon departure. Also, the breakfast served the following morning barely met the criteria for a 'hot breakfast'. Simply the lowest quality items that could have been served.

Room Tip: Look for a different place to stay.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Manager at Comfort Inn & Suites, responded to this review, April 18, 2013
Thank you for your recent review. We welcome both positive and negative feedback. Rest assure we are handling this problem with both departments, housekeeping and the desk. We want all of guests to feel a warm inviting welcome along with a clean comfortable room. We do hope you will give us another chance to prove ourself to you if you are in our area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

Very comfortable beds and pillows that I want to stay in the hotel again! Slept like a log.

Solid framework/construction. Meaning, you can't easily hear others.

It was clean and very spacious. I didn't feel cramped at all and I was with another person.

On the other side, they might have had new carpet installed in the hallway or something like that and it didnt smell good in the hallway. The room smelt fine though.

Room Tip: In all my tips, I suggest to friends and family to get a room on the top floor. Just incase the hote...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurenG794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Owner at Comfort Inn & Suites, responded to this review, April 11, 2013
Thank you for your recent review on your stay with us. We are delighted you enjoyed your stay. Our goal is for all our guests to enjoy their stay with us. We appreciate your time to review your stay. Hope to see you in the future if your travels bring you our way again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level 5 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 16, 2013

Stayed here unexpectedly on a Sunday evening due to heavy rains. Hotel clerk was not very welcoming. Lobby area had a large air filter on the side of the fireplace (was not in use) and it was highly scented - very overwhelming. Even my kids commented on that. Pool area (inside) was disgusting and dirty and pool water was chilly. No hot tub. Room was okay except the door was heavy and shut so quickly, it was a painful learning experience. Complimentary breakfast was average. They served the sausage gravy in a crock pot which seemed a bit odd for a hotel, but there would have not been any other way to keep it warm. Tile at entrance to lobby was cracked which could have been an issue if a child would have been out barefoot. The room had a fridge which made a loud buzzing sound when it ran so I shut it off after awhile because it was distracting to get to sleep. No black out shades and our room faced a Ford dealership whose bright parking lot lights kept our room well lit all night unfortunately. Overall, I would not recommend this hotel. In desperate need of some updating and overall maintenance.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MNIris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISGrenada_MS, Owner at Comfort Inn & Suites, responded to this review, April 11, 2013
Thank you for your review. We welcome all reviews good or bad. Our pool is actually under a major remodel at this moment. We had to wait on the construction crew's schedule. We due apologize for your stay and hope you will give us another chance if you are ever in our area again. Our goal is for all of our guests to have a wonderful stay with us. Again, thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 255 SW Frontage Rd, Grenada, MS 38901-8009 (Formerly Country Inn & Suites By Carlson, Grenada)
Phone Number:
Location: United States > Mississippi > Grenada
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Grenada
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Whether staying in GRENADA for business of pleasure, our close proximity to area attractions makes the COMFORT INN & SUITES your perfect stay. Book a room with us today!!! TOUR BUSSES ARE WELCOME!! Providing excellent, friendly service, affordable accommodations close to many points of interest, COMFORT INN & SUITES is a great place to stay during your next trip to Grenada, MS. This Grenada, MS hotel is conveniently located just minutes from the Business District and points of interest like our beautiful Downtown with historical homes leading to shops and restaurants on the square. Comfort Inn & Suites, Grenada, MS, features 76 spacious guest rooms and suites, newly decorated in today's decor. We are rated a 3 star property with AAA. Our comfortable and spacious rooms meet the needs of your business and leisure travelers. You will enjoy all the comforts of home with our luxurious beds, 37" LCD TVs, lounge chairs, large work desk, in-room coffee makers, Irons and boards, hairdryers, alarm/radio clocks, ceiling fans, refrigerators, and microwaves. While being a guest; they enjoy: o Complimentary Wireless throughout the hotel; some rooms are hard wired o Complimentary HOT continental breakfast with eggs, bacon, French toast o Complimentary newspapers o Leisure suites with separate bedroom; living room has a sofa bed o Whirlpool suites o Kitchenettes o On site fitness center o Indoor heated swimming pool o Business Center o On site guest laundry o Fresh coffee , hot chocolate, and cappuccino 24 hours o Fresh baked cookies We also can help you with a planning a meeting or a conference. We offer a large conference room (1175sq ft) for your convenience. We do not cater at the hotel, but do work with a caterer for your convenience. We will be glad to handle it all for you. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Grenada Hotel Grenada
Country Inn And Suites By Carlson, Grenada
Country Inn Grenada
Grenada Country Inn

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