I stay at this hotel and the Comfort Inn next door often. The same hotel group owns both but it certainly may be the last time at either, possibly at Hilton hotels in general- there are too many other options. My last stay there was on March 28, 2014. When I checked in, I was welcomed as usual. I gave them my CC and ID. I left the next day- a typical stay. However, I just received my CC bill. I was charged for this stay, as well as a no-show at the Pearl HGI for the same night. I made the reservation so I take blame for clicking on the wrong hotel but the Flowood Hampton Inn said NOTHING about it when I checked in. It was early enough to change the reservation or I could have gone a few miles to Pearl. That would have been no big deal -- but THEY SAID ABSOLUTELY NOTHING. Now, unless the Pearl HGI credits me for this night I will be paying double and it's really not the Pearl HGI's fault. When I discovered the two billings, I called the Flowood Hampton manager, she said, "Well you did stay here, so what do you want me to do about it???" I told her that I at least expect her to call the HGI and explain that her Flowood Hampton Inn staff, though not busy at all did nothing to tell me I was at the wrong location. I have also reported this to the Hilton chain and was told I'd be receiving an email about my complaint- and I've received nothing. I have called the Pearl HGI, have not been able to reach the manager and was told to call back. I've always preferred the Hilton chain but concerning this issue their overall service has been abysmal.
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- Also Known As:
- Hampton Inn Jackson- Flowood Hotel Flowood