Stayed here for 3 nights June 5-7. 2014. Nice size room with full-size refrigerator and stove even though I had no need of them. However, the bed spread had food stains on it. Decided not to say anything as I remove bed spreads in hotels anyway. Needed ice to replenish a cooler, so went in search of an ice machine. Finding none, I inquired at the front desk about where to find ice. Was told they did not have an ice machine, but was told I had a conventional ice-maker in the refrigerator in my room. I checked the ice-maker only to find it turned off and no ice. Went back to the front desk and the receptionist said she could provide me ice from the employees ice-maker if I brought a container to place it in. I returned with the container and was given the equivalent of about one tray of ice.
Having been gone all day the following day, we returned to our room around 5:00 pm and found the beds had not been made nor the room and bathroom maintained in any way. I called the front desk to ask if housekeeping would provide standard room maintenance. Was advised that this was an extended stay hotel and sheets were changed every 6 days or we could bring our sheets to the front desk in 3 days to be replaced. I advised the receptionist that nowhere on their signage or web site does it say they are an extended stay facility. She agreed with me.
While I have no trouble making my bed at home, I expect a little pampering when I travel. Had the hotel publicized their policies I would have selected another hotel as there were plenty to choose from in the area. Even Motel 6’s provide basic services and amenities.
I have no problem with extended stay facilities (use them sometimes on business trips), but I thought I was booking a full service hotel and no where do they say they’re not. At best, their actions were misleading; at worse, deceitful. Candlewood is providing a disservice to its customers, both those seeking an extended stay facility and those who are looking for a full service facility. They need to clearly state their policies.
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