My husband and I chose the Home 2 Suites by Hilton because now that we have a young son, we find it more comfortable staying in a suite style room so that we have the extra space as well as the kitchen. We have stayed in other hotels' comparable suite brands and have been very satisfied with the stay, so when we came across this one, it looked very nice and we wanted to give it a try. When we arrived to check in, we walked toward the desk and the staff member was leaning over on the desk and just stared at us as we walked up, and did not say "hello" or "welcome" or "are you checking in?" We said hi and that we would like to check in and she said "ok" and we gave her the name. She then handed us the room key and told us about the pool and fitness area. It was a very off-putting start to the stay and certainly did not make us feel welcome. We were placed on the first floor all the way at the end of the hallway, and it turned out there was a good bit of noise coming from what seemed to either be people going up and down the stairs or in and out of the exterior door right outside the suite. When we walked into the room, our feet were all sticking to the tile floor and there was a film of dirt on the tile. Especially given that we have a toddler walking and crawling around, I had to wipe down the floor and picked up quite a lot of dirt on the many damp paper towels I had to use. It appeared to have been mopped with very dirty mop water. We also found several dead bugs on the floor in the kitchen and bedroom, a live one on the wall in the living room and a squished bug still on the wall near one of the baseboards in the bedroom. I realize that bugs get in sometimes, especially on the first floor, but the bug that had been squished on the wall and not cleaned is simply unacceptable and I believe speaks to the level of cleanliness of the suite and hotel in general. I also found larger dirt/particles and a used contact on the carpet, which indicates to me that the room was not vacuumed thoroughly or possibly not vacuumed at all. Upon arriving, the refrigerator was barely cool - we quickly realized that this was because it had not been closed all the way because it was such a tight squeeze in the nook that you had to shove the fridge to one side to be able to force the door closed all the way. Similarly, the dishwasher was in such a tight spot that we could not even get it to latch closed all the way. This, along with the look of a lot of the furnishings and finishes, as well as obvious sheetrock patching, etc., pointed to a lack of thoughtfulness and intentionality in the implementation of this concept, at least at this location. The sofa had some dirt on the cushions that had to be brushed off, and quite frankly looked very worn down, but it didn't have any visible stains. The bathroom seemed very clean, with the exception of residue all over the body wash and shampoo dispensers. Had they been cleaned properly, we would not have minded the dispensers; however, I do find it frustrating that there was no conditioner, as most people use both shampoo and conditioner and it is standard practice for both to be offered in hotel rooms. We also had 2 rolls of toilet paper that were well over halfway used up, which I can't imagine in on-brand for room prep. As far as the pool area, the set-up seemed nice, but the pool was very cold (even when when it has been in the 90s) and needed to be skimmed, as there were a lot of bugs, hair and bird feathers floating on the surface throughout. Breakfast was nice - a fair amount of options and the multi-grain waffles were very good. My only suggestion would be to extend the hours of breakfast to 10am - especially on weekends, it got extremely crowded near the tail end of breakfast because everyone was trying to make sure they got something before it ended at 9:00. Overall, the suite was very spacious and we were able to enjoy our trip to Gulfport, but we were extremely disappointed with the Home2 Suites and we feel that it was not up to par with the image of the Hilton brand (even given that this is a more economical sub brand) and certainly not up to par with the level of quality at comparable suite hotels by other brands, and we are extremely unlikely to book another one of these barring necessity. I realize that we did not address concerns with any staff member to give the opportunity to address the issues. Honestly, our stay was brief and I felt so unwelcome after our check-in experience that I did not even want to force another interaction with a staff member. At check-out, I was prepared to offer some feedback on our stay in response to the typical "How was your stay?" or "I hope you enjoyed your stay with us," but we were not asked or offered that sentiment at all.
- Official Description (provided by the hotel):
- Stay at the Home2 Suites by Hilton® Biloxi North/D’Iberville hotel and enjoy a home-like environment conveniently located at the I-10/I-110 Interchange and just minutes from the beautiful white sand beaches of the Gulf of Mexico. ... more less
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