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“Below Average”

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Holiday Inn Express Hotel & Suites Canton
Ranked #3 of 8 Hotels in Canton
Level 4 Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Below Average”
Reviewed July 16, 2013

This property is on a service road and not easy accessible. The motel had an odor, but the check in was good and the night service desk guy was extremely helpful. I used Priority Points, otherwise I wouldn't have stayed. The breakfast was predictable, with not much of a selection. It was late, and we were tired, but if you have another option, use it.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank breeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, July 31, 2013
Dear breeland,

Thank you for being a IHG Rewards Club member and for leaving us a feedback. I appreciate your positive feedback on our front office staff and check in experience. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. However, I am sorry that you found our location not easily accessible. Please accept our sincere apologies for any inconvenience it may have caused you. Your patronage and support to the hotel is very important to us and I hope you will give our hotel another try.

Once again many thanks for your feedback.

Sincerely,

Lera P
Case Manager
IHGCare
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61 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Metamora, Illinois
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2013

Our family of 6, including one of my daughter's friends, along with my wife's sister's family of five, traveled down to Gulf Shores, AL for vacation last week. We chose to split up the 14.5 hour car ride on the way down, and spent the night at the Holiday Inn Express in Canton, MS. In researching hotels and room prices, I found this Holiday Inn Express to be a better deal than other hotels closer to Jackson, MS. Canton is only about 10-15 minutes north of Jackson. After arriving there, we realized that the lower price probably had to do with the fact that the area beyond the hotel was not the nicest. However, we were only staying there for a night, so it worked for us. We traveled into Canton to find a restaurant that I had researched on the internet, but couldn't find it (we don't think it's there anymore). We ended up driving around some scary areas in an attempt to the find the place, and quickly gave up and headed out of Canton. We had to get back on I-55 and travel towards Jackson in order to find a decent restaurant for dinner. Nearby to the hotel, there weren't any of the typical restaurants that you might find around hotels off the interstate. Our room was nice and clean and we fit all six of us in comfortably. We had two queen beds and a queen bed sofa sleeper. The room also had a mini fridge and microwave. The hallway was rather warm (I don't thing the AC was working out there), but our room was comfortable after we cranked up the AC. The night clerk wasn't exceptionally friendly, but the morning breakfast bar attendant was very friendly. The hotel only has an outdoor pool, so we were glad that the weather was nice enough to allow our kids a quick swim after our nine hour drive there that day.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PnB430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, July 3, 2013
Dear PnB430,

Thank you for providing us with a very considerate review and thank you for staying with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

We hope to have the honor of serving you again should your travels bring you back to Canton.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 27, 2013

Our experience at this Holiday Inn Express was pretty good. It started off nicely by them allowing us to check in early. We could put our things in the room instead of leaving them in the car during the heat of the day. We had a suite, which was a big room, had a sofa, table/chairs for eating, refrig, microwave. My biggest complaint about the room is the old style air conditioner - this is a fairly new hotel and the loud, inefficient unit kept the room either cold or too warm. Wish those hotel owners/builders would do away with these loud, inefficient units.

The breakfast was standard for Holiday Inn Express, and even after one of the hotel patrons came in and wiped out all the food and put it in his car and took it to whereever - the staff went to work to replenish it for the rest of us. The 24 hour coffee was nice and afternoon cookies were good.

Two other couples in our group said they had several missing or broken items in their room and were not pleased, but we did not have that problem..

Room Tip: We had a 3rd floor room by the elevator - I was worried at first about noise, but didn't experie...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzieshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, June 10, 2013
Dear Suzieshu,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our suites.

However, We’re sorry we fell below your expectation regarding our air conditioning. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain Grove, Missouri
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 15, 2013

Our room was beautiful as well as the entire facilities at the hotel. Has a beautiful outside pool with big space for family to enjoy. The rooms were perfect - very clean. Best part - the staff. They were very nice and friendly. They were also very helpful in anything we needed. Hotel is located right off I-55 in Canton. Lots of nice restaurants and shopping areas!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Libby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tupelo, Mississippi
Level 6 Contributor
100 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 26, 2013

I had stayed at this hotel before and was not impressed at all but for some reason I decided to give them another try, am I ever glad that I did. I was very impressed from check-in to check-out. The staff was very courteous from the start, including calling to my room after I checked in to make sure that everything was ok. The bed was very comfortable and the room was very clean. The next morning, the breakfast was good and very stocked. I took the time to email the general manager to compliment her on my stay and was greeted with a very professional and courteous thanks. This GM definitely runs a tight ship and because of this I will gladly stay here in the future.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthernTravels13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 26, 2013 via mobile

I stayed here last year for one night and was upset with the general accommodations. The a/c was out in the hallways and the placed smelled really bad. This time I have em another try thinking things would be better. I booked the room online (king bed suite, non-smoking) an arrived around 8pm. The lady at the front desk was very nice, but slow. She spent more time in her phone talking to "little d" than she did trying to check me in. Once I had her attention she was very helpful in recommending a place to eat. The air was working this time an the smell, although not too pleasant, was at least not rancid. Exhausted from my days events, I reached my room only to find it not cleaned. The bed was not made and there was trash everywhere!!
Despite it all, I slept we'll and enjoyed the average breakfast the next morning.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoistandcrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Canton, responded to this review, March 18, 2013
Dear Hoistandcrane,

Thank you for your comments regarding your stay at our hotel. I am happy to read that you were able to slept well and enjoyed the breakfast. I am sorry some hotel aspects fell below your expectations. We do strive to make each experience good, but sometimes we fall short such in your case especially with housekeeping service received. With feedback such as yours we can consistently improve the areas in which we fallen below our standards.

Once again, many thanks for posting your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012 via mobile

I stayed here last week with my fiancé and as it was not what I have come to expect from Holiday Inn express. Victoria, the lady at the front desk, was very nice, helpful, and professional. I stayed on the second floor. As soon as you get off the elevator you notice how bad the hallways smell. The hallway was also exceedingly hot. The room was fashioned nicely. The a/c froze up am had to be shut off to dethaw. The shower was weak!! The breakfast was good. I probably will not stay here again. For the same price or lower, I can get a better room down the road.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoistandcrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Canton

Property: Holiday Inn Express Hotel & Suites Canton
Address: 157 Soldier Colony Rd, Canton, MS 39046-9783
Phone Number:
Location: United States > Mississippi > Canton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Canton 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Canton, Mississippi hotel is the perfect place to stay during your vacation! Our new Holiday Inn Express Hotel and Suites Canton offers comfortable accommodations that are close to many sites where movies were filmed. Self-titled 'the Movie Capital of Mississippi,' Canton has hosted more than one movie crew. Canton is a historic town, which is one of the reasons why it has been featured in several major motion pictures. Just minutes from our Canton hotel is the historic Madison County Courthouse, where you can take a tour of the two movie museums and see what Hollywood projects featured this beautiful building. Canton is also known as the 'City of Lights'. Our Mississippi hotel is near the yearly Victorian Christmas Festival, which features a rare display of Christmas lights and exhibits. Located on Interstate 55, two miles from downtown Canton, our Mississippi hotel is a great place to base your business trip. Nissan Motor Corporation, 84 Lumber Company and Daifuku America Corporation are less than six miles from our Canton hotel, and we're also just a short drive from Jackson, making the Mississippi Coliseum-Jackson and the MS Telecom Centre just a half-hour away. After seeing Canton s many attractions, you will be able to relax at our Canton hotel s outdoor pool or workout in our health & fitness center. Come stay at our Canton hotel and see the newest addition to the Movie Capital of Mississippi. ... more   less 
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