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“Horrible Customer Service at This Location”
Review of Hampton Inn Canton

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Hampton Inn Canton
Ranked #1 of 8 Hotels in Canton
Certificate of Excellence
Nashville, United States
1 review
“Horrible Customer Service at This Location”
Reviewed September 16, 2013

I had three significant room issues. When reported, the staff only fixed one of them. And I got a song and dance on the other two items, which never got resolved in any fashion. This seems like a staff attitude or training issue, which is the responsibility of the on-site management.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Hudson Valley, NY
Level 6 Contributor
117 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 11, 2013

We spent one night at the Hampton Inn in Canton. The hotel staff were all very friendly and helpful. The hotel is located right off the highway and has all of the usual fast food offerings nearby. It’s an older hotel, but appears to have been recently renovated since the carpets and furnishings were all reasonably new. My room included a refrigerator and microwave, and I found the bed very comfortable. The air conditioning worked OK, but wasn’t quite as cold as I like it. The building seemed solid, so there was no noise from above or outside the room. Rooms were typical size, as were the bathrooms, although the tub/shower and toilet were showing their age. The room and hotel in general appeared reasonably clean. There was a small exercise room with the usual cardio equipment and the wi-fi access worked well and is free. Cookies were available in the evening and breakfast was typical for a Hampton Inn. The hotel offered some above average snacks for gold and diamond hhonors members. The best part about the hotel (at least when I booked it) was the price, at least when paying with hhonor points. The hotel was as good as the average Hampton Inn but only required about half as many points. For that price I would absolutely stay here again the next time I’m in the Jackson area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank usroadman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 28, 2013

Counter in bathroom falling down and caulking looked dirty. No wireless internet. Bathroom "hot" and "cold" fixture is on backwards to if you set it for a cold shower, you get scalded and if you want a hot shower, you freeze. A/C took FOREVER to cool the room! Hallways were as hot as Hades! Beds are lumpy and very uncomfortable! Front desk staff needs to be educated as they didn't know how to do a simple procedure, like a refund of points to my account. At least I knew the fire alarm was working properly when it went off before my wake up call because someone set something on fire during breakfast!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Leann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, United States
1 review
Reviewed August 21, 2013

I was very disappointed cause south is known for good cooking, & service but I could have died in that room from the odor cause my wife has Asthmas and I have sinis, we couldn't go back down cause we didn't get to town until 3am and was tried so we waited until morning, My wife spray lysol but the smell wouldn't go away, the sheets and cover didn't have that clean Bleach smell.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biloxi, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

Good hotel for the price paid. Older units that need upgrading and maintenance, especially A/C units. Limited choices of restaurants and supermarkets in the area. Some staff very friendly. Business center was short on supplies and toner. Breakfast area was very good.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mansfield, United States
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed August 13, 2013

This was a free stay but the room conditions were terrible. My daughter found that someone had used the bathroom and not flushed the toilet. There was hair in the bathtub. When I asked for the toilet to be clean the overnight manager (very nice lady) came and JUST cleaned the toilet. She commented she was the only one working b/c someone had called in sick... so I didn't say anything about the rest of the bathroom. No I don't recommend staying at this location.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Fonny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2013

I was traveling for business in Jackson MS and found this Hampton Inn in Canton for a very reasonable price. It was a 30 minute drive to my place of work every day but for a Hilton "brand" hotel for the price, I didn't mind the drive. I felt I was safe in this area and the room was comfortable and quite. There were ample resturants in the area and for a 10 minute drive South to Madison, there were plenty more.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Wesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Canton

Property: Hampton Inn Canton
Address: 133 Soldier Colony Rd, Canton, MS 39046-9783
Phone Number:
Location: United States > Mississippi > Canton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Canton 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn Canton hotel during your next trip to Canton, MS. The Hampton Inn Canton is located near downtown Canton and the Canton Film Museum. ... more   less 
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Also Known As:
Canton Hampton Inn

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