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“training needed for housekeeping crew” 4 of 5 bubbles
Review of IP Casino Resort Spa - Biloxi

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IP Casino Resort Spa - Biloxi
Ranked #5 of 47 Hotels in Biloxi
Certificate of Excellence
Fond du Lac, Wisconsin
Level Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“training needed for housekeeping crew”
4 of 5 bubbles Reviewed February 25, 2014

overall we enjoy our stays at the IP every time we visit. Clean spacious renovated rooms, we were in a king, non-smoking room on the 26th floor....no smoke smell, stayed four nights, front desk staff was courteous as usual. Now, the not so good stuff.....the 24 hour deli is horribly run (supervised)...one night, no one stocked the frig and the service was non-existent....night supervisor at the time had a "oh well" attitude....was not impressed. Housekeeping, although the crew does a good job cleaning....they are inconsistent in how they clean and pick up after the room....first night, three towels, second night two towels. First night duvet on bed, second night no duvet on bed....first night two clean coffee mugs, second night two used coffee mugs....you get the picture....nothing major. I would go back and stay in a heartbeat....bconnected loyalty card is the best in the industry.

Room Tip: ask for higher floor rooms....they are renovated with new décor.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cactus7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,455 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (416)
Date | Rating
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English first
Ville Platte, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 23, 2014

We stayed for 3 nights and ended up switching room 3 times because the all the rooms smelled like smoke. We couldn't get a refund so ended up miserable in IP Hotel. All 3 hotel rooms we stayed at said it was non-smoking room/floor but there is an ashtray next to the elevator area and everyone put out their cigarettes. I don't understand why you would have an ashtray in a non-smoking floor if you are not supposed to smoke. My husband and I were so miserable on our weekend trip to Biloxi. The first room we stayed at was so smoky and our room was next to the loud machines outside, I wanted to cry because we drove 4 hours and felt like we were sleeping next to a factory. The beds are uncomfortable, too.
We will NEVER stay there again!

Room Tip: If you are a non-smoker, DO NOT stay at this hotel! All the non-smoking room/floors smell of smoke!
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  • Stayed February 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank shecombsherhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at IP Casino Resort Spa - Biloxi, responded to this review, March 3, 2014
Thank you for the feedback regarding your recent visit to IP Casino Resort Spa. We are very sorry to read the negatives in your review. In an effort to make a more enjoyable environment for everyone, we have implemented a policy of charging guests a deep cleaning fee in an effort to deter guests from smoking in the non-smoking rooms. We have placed the ashtrays beside the elevator to prompt guests to extinguish their cigarettes when exiting the elevator on a non-smoking floor. Once again, we thank you for your feedback as it helps us to improve overall guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eufaula, Alabama
1 review
5 of 5 bubbles Reviewed February 21, 2014

Love to stay at IP Casino because there is so much to do! The food is wonderful and the rooms are spacious and clean! The staff at IP is nice and ready to assist if needed! My husband and I have stayed at IP many times and have never had a bad experience! Love it!!!

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rmal72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at IP Casino Resort Spa - Biloxi, responded to this review, March 3, 2014
Thank you for taking the time to share your feedback! We are pleased to know that you choose IP frequently. We take great pride in hearing comments like yours about our property and the friendly service our team provides. We look forward to having you return! Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

We stayed for two nights and I was very disappointed. I have stayed here before and I don't remember it being so dirty and so smoky.
First problem was they didn't have a room for us when we arrived (even though we already reserved it). We had to wait until 3 am to get a room.
We finally got our room (22nd floor) and the hallway smelled awful. I guess they use some sort of air freshener but it was pungent and awful smelling. The room smelled stale and moldy but we couldn't switch rooms because they were "sold out".
The stench of smoke was the worst I have ever encountered. Maybe it was a busy weekend but even in the "smoke free" area it smelled and people didn't seem to care it was non smoking. Even my husband who smokes said his eyes were burning.
The comps were okay but I hate the way that you have to go to certain cashier locations. Can't all the cashiers handle the same information? When you're upstairs you don't want to have to go downstairs every time you need to cash out a ticket. I doubt we will stay here again.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Swtjen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas
Level Contributor
5 reviews
3 of 5 bubbles Reviewed February 15, 2014 via mobile

This Hotel was just regular the Hotel room linens were shabby just total mediocrity. I was expecting more for a 4 star. The casino comps were good. Checking in was a hassle very long line! Limited in room menu for room service. Towels were very worn.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DeevaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

Went to a bridge tournament at the IP and was pleasantly surprised with our room, the choice of restaurants, the location and the casinos. Our room was very comfortable. The bridge playing area was large and well lit, though way too cold. Would definitely go back.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 13, 2014

Each time I stay at the IP I have a wonderful experience. Friendly staff,outstanding rooms and fairly good luck at the casino. Food in all restraunts is superb. The IP is the only place I stay and play.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gulfvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IP Casino Resort Spa - Biloxi

Property: IP Casino Resort Spa - Biloxi
Address: 850 Bayview Ave, Biloxi, MS 39530
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Biloxi
#3 Luxury Hotel in Biloxi
#7 Romantic Hotel in Biloxi
#9 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:4 star — IP Casino Resort Spa - Biloxi 4*
Number of rooms: 1088
Reservation Options:
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Also Known As:
Ip Casino Resort Spa - Biloxi Hotel Biloxi
Ip Hotel Biloxi
Imperial Palace Hotel Biloxi
Imperial Palace Ms
Biloxi Imperial Palace

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