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“Up-scale Wanna Be” 1 of 5 stars
Review of IP Casino Resort Spa - Biloxi

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IP Casino Resort Spa - Biloxi
4.0 of 5 Hotel   |   850 Bayview Ave, Biloxi, MS 39530   |  
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Ranked #6 of 46 Hotels in Biloxi
Certificate of Excellence
Kissimmee, Florida, Usa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Up-scale Wanna Be”
1 of 5 stars Reviewed September 11, 2013

IP is not what it used to be. The employees are extremely rude. Although I stayed there, I spent my money at other Casinos who value your business. Even at the snack shack they couldn't even figure out who was next in line. They sent us to a room that didn't exist causing us to go back down to the front desk. IP used to be a great place for the locals, now they're pretending to be upscale and screw over the people who used to frequent them all the time. Their buffet is horrible, and the food isn't even kept up to Food Safety standards. I miss the IP that existed just a few years ago.

Room Tip: Ask for a city facing side, better view then the bay side.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Vincent N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at IP Casino Resort Spa - Biloxi, responded to this review, September 24, 2013
Thank you for your feedback regarding your recent stay at IP Casino Resort and Spa. We strive to provide incredible guest service, and it seems, this time, we did not. Please accept our sincere apology. Your concerns have been forwarded to the appropriate departments to assist in improving our overall guest experience. Again, we thank you for your feedback as it allows us to continually improve our service levels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,351 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Florida
Level Contributor
197 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed September 10, 2013

What a great view I had from the 26th floor of this hotel. They do not have any signs of how to get in/out and how the parking works for the hotel so it was confusing and very frustrating to me since I was coming in from out of town. Signs or someone directing people would help out tremendously. The room was very spacious and I love how it was decorated, it made me feel like I was at home. I was very disappointed that they do not provide tea to your room, they only give you free coffee and I am not a coffee drinker. They sent me tea from room service and it cost $8.00 which I thought was ridiculous. Why should I have to pay for tea when everyone else gets coffee for free??? So after the fee for room service I paid over $12.00 for a pitcher of tea which was a couple of glasses. The food was great and the staff was not very helpful as in the above about the tea because I found out upon check out that they do have tea bags, they just duped me into paying for over priced tea but they didn't rake anything off at checkout either. Bad that a hotel that is a casino and makes millions would cheat someone out of a few tea bags??? Over all the stay and room was good and the internet was also pretty good. They stay was good for the price I paid.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank DonnaKronmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Alabama, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 8, 2013

Went for anniversary. Did not want to gamble so I could save money, but everything was so expensive, I may as well have gambled my money away. Don't get me wrong. I loved the room and the roof top pool was great, but, for example; My husband ordered room service for breakfast. Steak and eggs $14.00...reasonable, right? Well when all was said and done it was $40. A pot of coffee was $9. I was charged gratuity twice at two different percentages, a room service charge which I expected, and a charge that simply said "other charges" It was nearly $7. Really!!?? How shady is that? I will seriously consider an all-inclusive for my next get-away.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hammond, Louisiana
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed September 5, 2013

I just came from a two night stay at the IP and was mightily disappointed in the hotel. I have stayed in all kinds of hotels, from Motel 6 to the Waldorf and this hotel room was the darkest I've ever seen. There was no overhead lighting in the room, just two small table lamps, one off which didn't work. I called the front desk and they sent a maintenance man to resolve the problem. He spent between 20 & 30 minutes fiddling with the lamp then admitted defeat, called housekeeping and told them to send someone with a replacement lamp, then left. A few minutes later a different individual showed up, empty handed. He fiddled around for a while then left, saying someone would come with another lamp. We waited quite a while with no replacement then gave up and I called the desk telling them to forget it for the night because we wanted to go to bed! I assumed they would replace the lamp the next day-wrong! End result was 2 nights in a supposed first class hotel with a single bedside lamp to light the room. We won't be back.

  • Stayed September 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank papacandle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at IP Casino Resort Spa - Biloxi, responded to this review, September 12, 2013
Thank you for your feedback regarding your recent stay at IP Casino Resort and Spa. We strive to provide incredible guest service, and it seems, this time, we did not. Please accept our sincere apology. Your concerns have been forwarded to the maintenance department to assist in improving our overall guest experience. Again, we thank you for your feedback as it allows us to continually improve our service levels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed September 5, 2013 via mobile

Oh my!!! We Stayed at the ph on 32ed floor amaZing!!! The room was huge!! We had a nice kingside bed and every night At8 the lady would come turn down our sheets and leave small chocolates the kids liked! The living room was huge! The kids had a blast the dinning room was like our home dinning room so that was awesome! Felt like home away from home. Two bathrooms and one huge jazz. Whirlpool nice hot tub lights come on jets massage you! Feels like the spa and the shower has 8 heads that are so relaxing!! I love this place will return! The housekeeper was so nice! If The pool could stay open longer would have been fun! But!!! Since the bath tub was so big 2 6yr old swam in there! Ha

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sammie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 4, 2013

The price was right. Better than Motel 6 price. No Breakfast included but if it is your Birthday month, you will get a free buffet! Don't forget where you parked and what floor. I booked through priceline as it was cheaper. they did not have a reservation ready until 1.5 hours after i booked it and the pool closed at 8pm. They hold a $100 Deposit on your credit/debit card.

Room Tip: Pool closes too early @ 8pm
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sault ste marie
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

very nice hotel and the casino was nice also.Stayed three nights friendly staff comfortable room with nice view of the back bay with a short walk to boomtown casino and a short drive to the rest of biloxi hope too go again.

Room Tip: ask for a view of the bay
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank salvagebucket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IP Casino Resort Spa - Biloxi

Property: IP Casino Resort Spa - Biloxi
Address: 850 Bayview Ave, Biloxi, MS 39530
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Biloxi
#4 Luxury Hotel in Biloxi
#7 Romantic Hotel in Biloxi
#9 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:4 star — IP Casino Resort Spa - Biloxi 4*
Number of rooms: 1088
Reservation Options:
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Also Known As:
Ip Casino Resort Spa - Biloxi Hotel Biloxi
Ip Hotel Biloxi
Imperial Palace Hotel Biloxi
Imperial Palace Ms
Biloxi Imperial Palace

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