Was disappointed to see smokers everywhere even in the elevator and in the non- smoking casino on second floor.
The rooms are adequate but I had asked for a non smoking room on a non smoking floor and had a smoker in the room next door that kept us up all night with the smell.
I called the front desk and the lady said "I guess there is a person not following our rules". What a joke - No smoker here does.
We were offered another room and we were upgraded to a one bedroom suite. It was nice but the living area had a very strong smoke smell - but thank goodness the bedroom did not, so we had to keep the door closed.
Obviously there is a problem with the vents in the hotel that no matter if you're in a non smoking room you will get the smoke smell so be careful if you want to stay here and are allergic.
We ate dinner at the Italian restaurant at the hotel. The food is abundant and good, however the wait staff needs help regarding servicing customers. They were unprofessional and in a hurry to remove plates even though the restaurant was empty.
Another complaint about hotel, we asked three different people on different occasions at the Concierge Desk for local breakfast places to eat close by. The best they could offer was Cracker Barrel. We love to try local restaurants other than chain franchises. I am so happy for the Tripadvisor website. We found several places close by that were wonderful. Thank you Tripadvisor you're the best!!!
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- Also Known As:
- Ip Casino Resort Spa - Biloxi Hotel Biloxi
- Ip Hotel Biloxi
- Imperial Palace Hotel Biloxi
- Imperial Palace Ms
- Biloxi Imperial Palace