We made a last minute trip to Biloxi and needed a room for the night.. We did a quick internet search and called the 800 number for Hotels.com and made our reservation.. When we went to check in they kept us waiting for about a half hour. They told us that we had a reservation from a "wholesaler" and it wasn't in their system. When we asked if they have this problem often they explained that guests who make reservations on Hotels.com are often " confused and think they made a reservation for the IP when they really reserved a room elsewhere " - We checked in as a walk-in at a higher rate then called Hotels.com and verified that we did have a reservation and there didn't appear to be any problem on their end.. My experience in motel management would make me wonder if they would rather "lose" the "wholesale" reservation that they have already been paid for by Hotels.com and sell walk-in rooms so they can make the "retail" rate.
I guess the end conclusion is that you can't trust the IP Casino Resort.. They handled the situation poorly even if they are playing sleezy games with online reservations.. We SHOULD have been asked what rate we were quoted and honored it, then it is between them and the "wholesalers" who can judge the character flaws of the property for themselves.
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- Also Known As:
- Ip Casino Resort Spa - Biloxi Hotel Biloxi
- Ip Hotel Biloxi
- Imperial Palace Hotel Biloxi
- Imperial Palace Ms
- Biloxi Imperial Palace