We were traveling thru Biloxi and had previously booked a room thru Priceline. After booking the room I called the hotel directly and requested a non-smoking room due to the fact that I was travleing with my young son who has severe allergies to cigarette smoke. They assured me that it would be no problem giving me a non-smoking room.
We arrived at the hotel at 11:30 p.m. and at check in was told they needed to charge my credit card $100 for a security deposit. I asked if I could leave $100 cash deposit, and the so-called manager told me I either leave a credit card or no room!!! She then informed me since we checked in so late (even after calling at 3p.m. to tell them we would be checking in late) that she had only smoking rooms available!!
I explained to her the situation with my son and her only answer was for us to go and check it and if it wasn't satisfactory that we would have to wait over an hour for them to put an ozone machine in there to try to get it to not smell like smoke.
The room was absolutely filthy, there was used kleenex on the floor and toothpaste still in the sink in the bathroom.
It was after midnight by the time we were checked in and ready to go to sleep and we were woke up at 8:40 by housekeeping pounding on our door to see if they come into clean. Check out is supposedly 11 a.m. When we brought this to their attention at check out we were told that housekeeping starts on the top floors and work their way down, so if you get lucky enough to be on the 32nd floor probably expect a knock around 6 a.m.!!! Since we were on the 18th floor!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, Cancelon, Cheap Tickets and getaroom.com so you can book your IP Casino Resort Spa - Biloxi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ip Casino Resort Spa - Biloxi Hotel Biloxi
- Ip Hotel Biloxi
- Imperial Palace Hotel Biloxi
- Imperial Palace Ms
- Biloxi Imperial Palace