While the hotel LOOKS very nice, it is run very poorly and is a disappointment. It took us 45 minutes to check in, even though there were only two guests ahead of us. When we finally arrived at the front of the line they told us they only had smoking rooms left. We had obviously reserved a non-smoking room, and even called that evening to say that we'd be checking in late and to confirm our room would be ready for us. The clerk said 'you wouldn't want an ocean view room anyway. They are doing construction next door 24 hours a day and its terribly noisy." Obviously their rates should reflect that then. Finally the manager said 'oh HERE'S one' and then gave us what we asked for.
Later in our stay we came back to the room at 9pm and housekeeping was cleaning our room. We called and asked why it took until 9pm to clean our room and we got no answer. Then the gentleman from housekeeping broke our toilet and just ducked out without saying anything or calling anyone. We noticed it right away and went down the hall after him and he just said he didn't speak English.
While we were in the casino we heard several people complaining about the hotel... from the check-in process to the service. No guest appeared to be happy at that point.
Again, the hotel looks very nice, but it is a very disappointing experience and not at all worth the expense. They need to train their staff and managers in customer service before this will be a nice hotel.
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- Also Known As:
- Beau Rivage Biloxi Hotel Biloxi
- Beau Rivage Biloxi Resort And Casino
- Beau Rivage Hotel Biloxi
- Beau Rivage Biloxi Ms
- Beau Rivage Biloxi Mississippi
- Beau Rivage Ms