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“Sub Par Experience at this Hotel!”

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Treasure Bay Casino and Hotel
Ranked #12 of 47 Hotels in Biloxi
Certificate of Excellence
Tuscaloosa, Alabama
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Sub Par Experience at this Hotel!”
Reviewed February 17, 2014

I had a very sub par experience at this hotel. The rooms were excellent as far as cleanliness and the amenities that come with the room. But, the customer service was some what disturbing. Being our first time in a casino (My fiancee and I), We wasn't aware of the different comps or player cards guest receive during check in. We had to find these things out from local Biloxians or other people in the casino. We also were being harassed by security about simple things such as a 20oz drink we were trying to take to our room, not the casino. I'm extremely disappointed! I was looking forward to a worry free weekend and ended up with a migraine. I work in the hospitality industry and I was shocked with the way guest services treated guest at this hotel. It seemed that everything was for profit, not for the guest.
-Javaris

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Javaris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 18, 2014
Dear Javaris,

Thank you for taking the time to let us know about your experience. It is very unfortunate that we were unable to meet your expectations. I will personally relay your review to the appropriate departments so that we can brush up on our guest service skills. Despite how you were made to feel, we truly do value our guests here. If you would like to discuss your experience further, please contact me at guestservices@treasurebay.com.
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1,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
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English first
Dunnellon, FL
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 13, 2014

My wife and spent Feb 9th through the 11th at Treasure Bay without disappointment. We had an 8th floor room with a beautiful view of the gulf. The beds, bathroom, and everything about the room was clean and flawless. The staff as always was very friendly and helpful. KUDOS to Melissa, Magoo and Curtis who kept me well nourished while playing video poker at the 2nd floor bar. The fried mushrooms and cheeseburger at The Den were outstanding and the Infinity breakfast buffet can't be beat. We will be back again hopefully soon.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BERBOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 18, 2014
Thanks, Berboo for the kind words. On bahlf of everyone here, we hope you do return very soon.
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Gulfport, Mississippi
Level 4 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 9, 2014

The hotel is really nice ! Even a TV in the bathroom ! The balcony of the room facing the Gulf had a great view and nice to sit out ! Great service, the employees are friendly, courteous, and efficient. I highly recommend the buffet - 2 types of crabs - Dungeness Crabs and the other kind of crabs that are long.The casino was fun and stylish - just big enough to roam around in but not too small that you felt cramped in - two floors of fun ! We ate a tasty and hot breakfast in the " den " - the first floor 24 hour grill. Thank you for another great stay !

Room Tip: Ask for a balcony room facing the gulf !
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Treesearch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 18, 2014
Sure sounds like you had a great time! Thanks so much for sharing your experience.
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meridian
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2014

My husband & I stayed at this hotel a couple of weeks ago for just one night. We loved it. We stayed on the 9th floor with the jacuzzi in the room. Amazing! The pillowtop mattresses were so comfortable. THe bathroom was very clean and loved the walk-in shower. THe view was great. We only ate at the Den. It was just ok. Wish we could have tried the other restaurants but we waited to late to go eat. We did not gamble at all - so I can't comment on the casion. I was very pleased and would definitely stay here again!!

Room Tip: Pay the extra & get the 9th floor jacuzzi room with view of the gulf.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dswainbishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 18, 2014
Thanks so much for writing to let us know how we did! I must admit, the 9th floor rooms are my favorites as well. Next time you visit, be sure you make time for a meal at some of the other venues and don't forget you can earn free rooms and more with a Player's Club membership. Come back soon!
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1 review
Reviewed February 1, 2014

I LOVE treasure bay. My husband and our 2 kids stayed here last summer for 5 days during our honeymoon/family vacation. Our room was beautiful and clean, with a balcony that faced the beautiful pool. We did not play in the casino since we had kids with us, but we did eat the buffet twice during our stay, once for breakfast and once for dinner both times were very good. All hotel staff we encountered were very nice and we are planning on returning again next month without the kids so we can enjoy the casino this time. Can't wIt to return to Treasure Bay

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kwhins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 18, 2014
We are so excited you are comingh back to stay with us! Don't forget to sign up as a new member at Player Services (if you didn't last summer, of course) and take advantage of all of the ongoing promotions and excitement in the casino. We've got a very romantic spot up on the 9th floor where couples can enjoy the sunset while receiving world class service as well!
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Navarre, Florida
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 30, 2014

The accommodations were first class. The room was clean, neat and of good size. I especially liked the soap, shampoo and hand lotion dispensers. No bars, bottles, etc. The Casino is like any other. The staff was friendly and helpful. The buffet was lacking, most of the items seemed to have been there a while i.e. not real fresh. The Den on the first floor serves food and is very good. Of the casinos I've visited in Biloxi this is my favorite.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 1, 2014
We're so happy you enjoyed your time here with us. On behalf of the entire staff, we look forward to serving you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Level 6 Contributor
207 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed January 19, 2014 via mobile

The hotel is well equipped and the casino is a convenient size. The rooms are great, clean and spacious. The "Blu" restaurant is very good with a wide variety of great quality food available. All in all the staff are pretty efficient.
Would definitely stay again.

Stayed January 2014, traveled with friends
Helpful?
Thank Dara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, February 1, 2014
Thanks for taking a moment to let us know how we did! We're pretty proud of our menu in blu as well as in CQ and ALL of our dining venues. I'm going to make sure everyone knows how much you appreciated them. Come again very soon!
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Additional Information about Treasure Bay Casino and Hotel

Property: Treasure Bay Casino and Hotel
Address: 1980 Beach Blvd, Biloxi, MS 39531-5214
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Biloxi
#6 On the Beach Hotel in Biloxi
#13 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Treasure Bay Casino and Hotel 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
A Biloxi landmark, the nine-story hotel tower faces the beautiful Gulf of Mexico. Recently renovated, the tower has 202 guest rooms, including eight Suites and eight Lofts. Rooms feature double or king-sized accommodations with plush fabrics, pillow-top bedding and imported furnishings all in keeping with the color scheme of the property. Additional amenities include private balconies, high definition televisions, Jacuzzi tubs, and walk-in showers. ... more   less 
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Also Known As:
Treasure Bay Hotel Biloxi
Treasure Bay Biloxi
Biloxi Treasure Bay Hotel

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