I had a very sub par experience at this hotel. The rooms were excellent as far as cleanliness and the amenities that come with the room. But, the customer service was some what disturbing. Being our first time in a casino (My fiancee and I), We wasn't aware of the different comps or player cards guest receive during check in. We had to find these things out from local Biloxians or other people in the casino. We also were being harassed by security about simple things such as a 20oz drink we were trying to take to our room, not the casino. I'm extremely disappointed! I was looking forward to a worry free weekend and ended up with a migraine. I work in the hospitality industry and I was shocked with the way guest services treated guest at this hotel. It seemed that everything was for profit, not for the guest.
- Official Description (provided by the hotel):
- A Biloxi landmark, the nine-story hotel tower faces the beautiful Gulf of Mexico. Recently renovated, the tower has 202 guest rooms, including eight Suites and eight Lofts. Rooms feature double or king-sized accommodations with plush fabrics, pillow-top bedding and imported furnishings all in keeping with the color scheme of the property. Additional amenities include private balconies, high definition televisions, Jacuzzi tubs, and walk-in showers. ... more less
- Reservation Options:
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- Also Known As:
- Treasure Bay Hotel Biloxi
- Treasure Bay Biloxi
- Biloxi Treasure Bay Hotel