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“Wasn't what we expected; Missing the PLUS”

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BEST WESTERN PLUS Cypress Creek
Ranked #15 of 47 Hotels in Biloxi
Certificate of Excellence
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wasn't what we expected; Missing the PLUS”
3 of 5 bubbles Reviewed August 23, 2013 via mobile

My husband and I stayed here with our 2 year old son. Upon entering the hotel we were greeted nicely. While going to our room the hallway had a strange smell which lasted both nights we stayed. We had two queen sized beds. Our room was supposed to be non smoking but when we walked in it smelled of smoke. Room 127 to be exact. When we entered the room it wasn't quite what I expected. The beds were made but it seemed as if something was missing. The next day we found out something was missing. The top blanket! The beds were comfortable. The shower could be cleaner. Breakfast was better than I expected. I'm not sure if we would return. We haven't had the best experiences with the Best Western chain.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsClasssyChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you forreview regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

380 reviews from our community

Traveler rating
    197
    95
    47
    18
    23
See reviews for
124
133
27
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dallas, Texas, United States
1 review
5 of 5 bubbles Reviewed August 23, 2013

Great helpful staff! Hot breakfast everyday! It was a comfortable and convenient stay. Ok I don't really talk much but since I'll have to make a 200 character minimum statement, I'll add that the location is definitely very convenient to get to any highway.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tong W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 20, 2013

As a last minute decision, coming home to TEXAS from an eleven night road trip we decided to stop rather than drive another 8 hours. We pulled into the BW shortly after midnight and was greeted with a warm welcome. The room was great, 2 Queen beds, large fridge, micro and flat screen TV. The beds were very comfortable. Coffee in the breakfast area was better than in the room. Convenient location to the highway and price was terrific. Would stay again!!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Washington
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

I thought the Best Western Plus motels were supposed to be a step up from the regular BW. This place is conveniently located off I-10. However, there was nothing PLUS about it. The lobby and furnishings were dated. Breakfast was minimal, but in a nice dining area and it was staffed. The WiFi was OK. All in all, it was did the job because the price was cheap, but I expected better everything. People at the counter were friendly. I probably would look for another place if I were passing through there again.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patty K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

We were most impressed by the management and personnel who ran/staffed this hotel. They were very accommodating of all of our requests. The room was clean and had all the amenities promised. The hot breakfast was varied as well as plentiful. They had no vacancies and yet kept pace with the guests breakfast needs.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 19Diane74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

We enjoyed our first stay at Best Western (Rooms 211 & 213). Great location. The room(s) were very clean and beds comfortable. The desk receptionists were very friendly and professional. The owner very courteous. The housekeeper "Vib" was the greatest. I have never met a housekeeper (hotel/motel) who put so much into making sure our room(s) was clean. If you ever stay here I hope you have the honor of meeting "Vib". Thanks "Vib" for all your hard work and the great conversation we had during my stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank right1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tomdam
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

We like Ocean Springs because it's away from heavy traffic, it's tucked back off the main street, its quiet, close to service stations, restaurants, and other services. It's well maintained, clean, and the rooms are good sized for two travelers. We have stayed there since it first opened and we look nowhere else when traveling I-10 in Mississippi.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank tomdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at BEST WESTERN PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you for your review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Cypress Creek

Property: BEST WESTERN PLUS Cypress Creek
Address: 7921 Lamar Pool, Biloxi, MS 39532-8724
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Biloxi
#5 Romantic Hotel in Biloxi
#6 Business Hotel in Biloxi
#11 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Cypress Creek 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more   less 
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Also Known As:
Best Western Plus Cypress Creek Hotel Biloxi
Best Western Biloxi
Biloxi Best Western

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