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“Hanging with the "Jacksons"”

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Best Western Plus Cypress Creek
Ranked #16 of 47 Hotels in Biloxi
Reviewed October 21, 2012

Our room was excellent. The bed and pillows were great. Fell into a deep sleep quickly. I love this hotel!!!!!!!. The manger, Mr. Moo and our housekeeper, Ms. VIB made us feel like a VIP. THANK YOU!!!!!!!!!

  • Stayed: October 2012, traveled as a couple
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Thank tsoub23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded October 23, 2012

Hello and thank you for your review! We appreciate the very nice things you have to say about our staff and will let them know. With us, you are always VIP--come back again! Thanks and have a great day!

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367 - 373 of 414 reviews

Reviewed October 14, 2012

my maid was VIB she was a dear.My room was clean.She was a sweet person.we got their early rooms were set up for 5days.needed 2 more days.the mamager said yes.didnt know how to get their.He got on the phone with us and got us to the frount door.I would have coffee in my room, the restaurant doors were open so i could get my cream like that.I would like to thank best western for making my trip a good one .We will be taking this trip in 2013 again Beat Western is were i will be staying.thank you and the staff at Best Western Cypress Creek,Biloxi,MS

  • Stayed: October 2012, traveled as a couple
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1  Thank Jannett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded October 17, 2012

Thank you for your review, we are extremely pleased that you were satisfied with our property and staff. We will surely pass along the compliments to the mgmt and owners! Thank you again and see you next time!

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Reviewed October 13, 2012

We are from Indiana in town for the Car Show. Had a great stay at this Hotel. The front desk was great and very helpful. We stayed in room 207 and found it to be very clean and comfortable. Our housekeeper Vib was very nice and helpful also. The manger, Mr. Mo, was very kind and did a great job serving us. The owner Mr. Anjly has nice hotels.

  • Stayed: October 2012, traveled on business
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1  Thank Tami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded October 23, 2012

Hello and thank you for your review on our property and staff. We appreciate your kind words and hope you will return in the future to stay with us again!

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Reviewed October 7, 2012

Being never been to Biloxi before, this hotel was a nice quality hotel not far from areas to visit (only 9 - 15min) to get to Bay Blvd and Beach Blvd and 5 - 15 min to shopping and restaurants and with a reasonable price for during the weekend when the prices increase @ the other hotels on the same street or inside the facility you wish to visit. Including a "Nice Continental Breakfast" which included waffles. Nice Housekeeper with the initials "VIB" ... She was so sweet!

  • Stayed: September 2012, traveled as a couple
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1  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded October 9, 2012

Thank you for your complimentary review on Best Western PLUS Cypress Creek. We are glad you enjoyed your stay and will surely let Ms. VIB know that you were pleased with her customer service. We look forward to hosting you again in the future!

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Reviewed September 2, 2012

The rooms smelled moldy and the carpet looked dirty. Beds were uncomfortable. Staff was rude. Room had a large hole in the wall about 12". Only 2 towels in the room and the key cards from the previous guest were still laying on the counter. It didn't appear the room had really been cleaned very well. The price was way more costly than I've stayed at before and not half as nice. Will never stay here again.

  • Stayed: August 2012, traveled with family
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3  Thank Dano D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded September 3, 2012

Thank you for your review. We apologize for the inconvenience during your stay. We had spot flooding in several parts of the hotel from hurricane Issac, and were working to clean this up. The carpet is actually brand new and was installed in 2011. We apologize again and hope you will consider our property again in the future. Thank you.

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Reviewed September 1, 2012

Rooms smelled moldy, bad. Beds cheap & uncomfortable. Went to use pool & it was locked. Went to desk to ask why & was told it was closed temporarily "to check its foundation, because of hurricane." (English not the staff's 1st language.) I asked when the "foundation" would be checked & the pool reopened & the lady looked away and said "I don't know this." Gimme a break! At least come up with a more valid reason...

  • Stayed: September 2012
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1  Thank JulesB504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded September 3, 2012

Thank you for your review. We apologize for the inconvenience during your stay. The hotel was closed for 2 days due to the hurricane, and the pool also remained closed until we could get it back into service. We cannot allow guests to swim as we were not able to treat it from the storm, and it would pose a health risk. There were heavy rains from the storm which also caused some flooding the property, which we were trying very hard to wet vac during your stay. We apologize for this temporary aftermath of the storm, and hope you will consider us again in the future. Thank you.

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Reviewed August 13, 2012

Yes, I said toenail clippings....gross. We stayed here on our way to Destin, FL. and what a disappointment. Only reason we did not change rooms or leave is because our 3 year old was already asleep and we were tired from being on the road. Thank goodness I had Clorox Wipes with me. I wiped down every surface. Bathroom was fair at best. The linens seemed clean and fresh, but who knows. Up bright and early the next day (we practically ran out the door) and did not think twice about eating the free breakfast.

Even though it was just an overnight stay, I will never skimp again!

  • Stayed: August 2012, traveled with family
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3  Thank Desiree P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western Plus Cypress Creek, responded to this reviewResponded August 16, 2012

We apologize for your inconvenience. Yes, the linen and towels are laundered with commercial grade detergents after every use. In fact, we triple sheet our bedding, and launder our duvets for extra cleanliness. Our vanities and bathrooms are thoroughly cleaned with antibacterial/bleach solutions, and a final inspection with a UV light is done to all surfaces. We do apologize for the debris found on the carpet and will take this matter in to housekeeping for further review and training.

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Additional Information about Best Western Plus Cypress Creek

Address: 7921 Lamar Pool, Biloxi, MS 39532-8724
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Biloxi
#5 Romantic Hotel in Biloxi
#6 Business Hotel in Biloxi
#11 Family Hotel in Biloxi
Price Range: $81 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Cypress Creek 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more   less 
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Also Known As:
Best Western Plus Cypress Creek Hotel Biloxi
Best Western Biloxi
Biloxi Best Western

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