Came to Biloxi for a 3 day getaway with my wife while the kids were at summer camp. I'll just list positives and negatives as we saw them....
The hotel is really cool and the rooms are very nice. Loved the memorabilia (especially Frank Zappa's quilt). Bed was very comfortable.
The casino staff was great (a couple of the blackjack dealers were very entertaining, Bo or Matt and a lady I can't quite remember her name, Jo I think). They were great.
Sam Adams was a free beer choice in the casino. That was unexpected and a nice plus for me.
The pool was very cool.
We got there a couple hours early and couldn't check-in until 4 pm. Were told to check back every hour, but it just wasn't happening. One time my wife called to check and the phone person was rude (this was the case a couple times with the same individual on the phone). Most hotels I've ever stayed in, checking in a couple hours early wasn't an issue. Although it is understood the room isn't guaranteed until 4 pm, I think most people expect something should be available if they show up an hour or 2 early. I see enough people bring it up in the reviews. Hard Rock management should take note.
We booked through travelocity and got a great rate. We were concerned with exactly what "deluxe" meant as that is how the room is described on travelocity, so we called the Hard Rock. We wanted a view. The person we spoke to implied that if we booked for 3 days or more (even through travelocity) we were getting a view as that was all that was available during our time frame. Well guess what, our room had a view all right, a view of a wall, some scaffolding, and a bunch of empty caulk containers. I know the lady was probably sharing more than she was supposed to and just trying to help us out, but FYI.
The room we got (with the crappy view) was immaculate, but it smelled like a beauty parlor. Very strong smell like when somebody gets a perm. This was on the 3rd floor and is where ther spa is located. You could smell the same smell in the hallway, but it was stronger in our room. I'm not sure why. I think it was either the proximity to the spa or they had to do some hardcore cleanup from the night before in our room. I went back down to the front desk and explained the problem to Jared. I could not sleep in that room for one night let alone 3. Jared took care of us and gave us a smell free room on the 7th floor. It even had a nice view.
We had one day where we left the room at 8 am, returned a little before 4 pm and the room had still not been cleaned. They had it fixed within an hour, but that really sucked. Especially when you've been out all day and just want to relax and take a shower.
The minimum bet at the blackjack table is $5 and goes up to $10 ~6 pm and $15 sometimes thereafter. There was no set schedule for it. If you get to a table before they raise the minimum you are grandfathered in (which was nice).
The casino's player's club card is heavily skewed towards the slots. I easily played 12 hours of blackjack and didn't get any points for it. My wife played nearly as much in just nickel slots and has a ton of points.
All in all we had a great trip with a few hiccups. If Jared hadn't taken care of us, I'd probably be writing a very negative review right now. It would have really sucked to stay in that first room for 3 nights. I think the individual working the phone (it was always the same person) needs some customer service training, but otherwise great trip
- Official Description (provided by the hotel):
- Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more less
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- Also Known As:
- Hard Rock Hotel And Casino Biloxi
- Hard Rock Hotel Biloxi
- Hard Rock Biloxi