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“Fantastic, fun time but needs a new hotel cleaning staff!” 3 of 5 bubbles
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
Ranked #4 of 47 Hotels in Biloxi
Certificate of Excellence
Satsuma, Alabama
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic, fun time but needs a new hotel cleaning staff!”
3 of 5 bubbles Reviewed May 20, 2013 via mobile

This was my first time staying at the Hard Rock. I requested a king size bed but received 2 queen size beds. When I asked why, the check-in staff told me it was because the rooms are first come, first serve. I have a problem with this policy. Being as I made these reservations weeks in advance, I thought it should be "first reserve, we save you the hotel room". Another thing that I was disgruntled with was the $50 late fee I was charged for checking in after 7:00 and the $100 refundable housekeeping fee. If you pay in cash, you will get your money back after you check out and they check the room for missing/broken items. If you use a credit card, you will be refunded 10 days after check out. I'm again disgruntled with this policy. My room was not up to par as far as the cleanliness goes. The bathroom floor was wet beside the shower, the glass shower door was covered in water marks and soap scum and the coffee pot had coffee grounds from the last guest inside it. So I guess one of their policies is to not clean the coffee pot after every guest. I'm disappointed with mattresses as well. The mattresses were lumpy and uneven. You could tell where guests usually slept because of the deep impression that you would roll into as soon as you laid down on the bed. Overall experience was mediocre.

  • Stayed May 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,027 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
Colorado Springs, Colorado
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

Just stayed here one night, but wish it was more. We got a complimentary upgrade, and the room was fantastic. We had a beautiful ocean view and the room was so nice, I could live there. The bathroom was the size of a bedroom, and the bed was very comfy. Lots of stuff going on in the lobby. Great place just to hang out, go eat or gamble. Class, class, class all the way around at a very reasonable price. Location is great, since there is a marina next door with charter fishing available and very cool old boats to look at. I will stay here again next time I'm in Biloxi.

Room Tip: Get there early, lots to do.
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed May 15, 2013 via mobile

Great hotel. Very spacious room and bathroom. Has everything. Clean. Noisy, but that's expected. Decor was wild with the zebra print, but its fun. A nice weekend getaway.

The Ledge club has no air conditioner! Awesome pool! Ruth Chris restaurant was good. Vibe restaurant was overpriced. 24/7 grill was perfect for after drinking. The buffet and Hard Rock Cafe was mediocre.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sagehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

By far the best hotel I have ever had the pleasure of staying. The room was amazing, the view was beautiful, and the bed was the best nights sleep I've had since I was a child. I have stayed at the Beau Rivage and can tell you that there is not even a comparison. Reasonably priced and a one of a kind experience can't wait to return.

Room Tip: Ask for one overlooking the pool (it also overlooks the ocean)
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  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
118 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

We booked the last night of our New Orleans round trip in this Hard Rock hotel and booked for a sea view. When we checked in we had been upgraded to a tenth floor suite. Wow! The view from the balconies was tremendous and the suite was fantastic in terms of size and facilities. It was just a shame we only had one night. The staff were friendly and helpful. We ate in the Hard Rock cafe and this was very good both for food and service.
Large free multi-storey car park as part of the complex together with a large casino if that's your thing.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yorkshiretourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

Spent 2 days relaxing by the pool and playing slots. Recommend using the cabanas for laying out and relaxing. Staff very nice and attentive. Love the music and winning was fun. Great food at Ruth's Chris steakhouse. We will always come back here.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jimmy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broussard, Louisiana
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

My wife and I spent four days there and really enjoyed ourselves. Good Comps, good food, and good service. Plenty of slots and good amenities.
They had a really nice pool and hot tub. They had plenty of places to eat. The buffet was really nice. We will be back!

Room Tip: Ask for about room upgrades better availability M-Thur. Rewards club worth joining.
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trenchard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Property: Hard Rock Hotel & Casino Biloxi
Address: 777 Beach Blvd., Biloxi, MS 39530-4300
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Biloxi
#2 Luxury Hotel in Biloxi
#2 Family Hotel in Biloxi
#2 On the Beach Hotel in Biloxi
#5 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hard Rock Hotel & Casino Biloxi 4*
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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