This was my first time staying at the Hard Rock. I requested a king size bed but received 2 queen size beds. When I asked why, the check-in staff told me it was because the rooms are first come, first serve. I have a problem with this policy. Being as I made these reservations weeks in advance, I thought it should be "first reserve, we save you the hotel room". Another thing that I was disgruntled with was the $50 late fee I was charged for checking in after 7:00 and the $100 refundable housekeeping fee. If you pay in cash, you will get your money back after you check out and they check the room for missing/broken items. If you use a credit card, you will be refunded 10 days after check out. I'm again disgruntled with this policy. My room was not up to par as far as the cleanliness goes. The bathroom floor was wet beside the shower, the glass shower door was covered in water marks and soap scum and the coffee pot had coffee grounds from the last guest inside it. So I guess one of their policies is to not clean the coffee pot after every guest. I'm disappointed with mattresses as well. The mattresses were lumpy and uneven. You could tell where guests usually slept because of the deep impression that you would roll into as soon as you laid down on the bed. Overall experience was mediocre.
- Official Description (provided by the hotel):
- Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel And Casino Biloxi
- Hard Rock Hotel Biloxi
- Hard Rock Biloxi