This was my first time staying at the Hard Rock. I requested a king size bed but received 2 queen size beds. When I asked why, the check-in staff told me it was because the rooms are first come, first serve. I have a problem with this policy. Being as I made these reservations weeks in advance, I thought it should be "first reserve, we save you the hotel room". Another thing that I was disgruntled with was the $50 late fee I was charged for checking in after 7:00 and the $100 refundable housekeeping fee. If you pay in cash, you will get your money back after you check out and they check the room for missing/broken items. If you use a credit card, you will be refunded 10 days after check out. I'm again disgruntled with this policy. My room was not up to par as far as the cleanliness goes. The bathroom floor was wet beside the shower, the glass shower door was covered in water marks and soap scum and the coffee pot had coffee grounds from the last guest inside it. So I guess one of their policies is to not clean the coffee pot after every guest. I'm disappointed with mattresses as well. The mattresses were lumpy and uneven. You could tell where guests usually slept because of the deep impression that you would roll into as soon as you laid down on the bed. Overall experience was mediocre.
- Official Description (provided by the hotel):
- Rock star accommodations are our specialty at Hard Rock Hotel & Casino Biloxi, and you’re the biggest star in the house. Choose from any of the 154 unique non-smoking rooms and suites available in our Platinum Tower or the 325 stylish rooms and suites in our Royal Tower. Rooms in either tower offer incredible views of the city, our world-class pool, and the stunning Gulf of Mexico, and a number of rooms in our Royal Tower are smoker-friendly as well. Whether you’re looking to get in touch with the musician in you with the Sound of Your Stay® program, or seek your fortune in our world-class casino, we are your ultimate destination with everything you need for fun or relaxation. For our high rollers, the casino features more than 1,300 slots and 50 table games where you can go for gold. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel And Casino Biloxi
- Hard Rock Hotel Biloxi
- Hard Rock Biloxi